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CX Cloud from Genesy and Salesforce - real time transcriptions from Genesys not displayed in Salesforce
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8
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an hour ago
by
Maxim Tsvetov
Original post by
Thomas Repking
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Recording Policy - Screens but no audio
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2
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an hour ago
by
Emily Kammerer
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Contest - When will we hit 6k members?
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44
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3 hours ago
by
Matt Lawson
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New Year, New Questions of the Month!
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37
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4 hours ago
by
Kelly Fitzgerald
Original post by
Nicole Milliken
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Configuring Telephony at New Facilities in LATAM
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2
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4 hours ago
by
Eric Callagher
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Wireless & Desk Phones
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1
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5 hours ago
by
Cameron Tomlin
Original post by
Tim Seneca
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Call Transfer Time from one agent to another
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0
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5 hours ago
by
ArunKumar T
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Can Evaluation Expiration Timeframe be Updated?
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2
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5 hours ago
by
Kianna Thompson
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How long does an evaluation stay in the Completed Evaluations section, under the Quality Evaluator tab?
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2
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6 hours ago
by
Kianna Thompson
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Canned response UI change broke passing HTML as substitutions
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2
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7 hours ago
by
Brady Speed
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Excluding completed evaluations from the overall evaluation score
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1
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7 hours ago
by
Herrick Mai
Original post by
Heather Henderson
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FORECAST y Pl GROUP
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0
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7 hours ago
by
ANA BELEN ALONSO VIDALES
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Trigger for Agent Email Disconnection
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1
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7 hours ago
by
Robert Wakefield-Carl
Original post by
Balaji Balakrishnan
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We Need Your Feedback: Help Shape the Future of Architect Navigation!
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0
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8 hours ago
by
Amelie Wisniak
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Genesys WebRTC for Agents getting loggedout abruptly
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1
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8 hours ago
by
Cameron Tomlin
Original post by
Sanket Wetkar
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Facebook Integration
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2
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8 hours ago
by
Chris Diaper
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Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics
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14
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9 hours ago
by
Anik Dey
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Genesys Cloud integration with Zoho
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0
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9 hours ago
by
Rossana Mendes
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Vote in the Favorite Feature '24 Poll, Win a Prize!
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7
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9 hours ago
by
Matt Lawson
Original post by
Jason Kleitz
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Conformance Question - Calculations
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0
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9 hours ago
by
Amber Krueger
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Skill Based Routing
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2
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10 hours ago
by
John Francis
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Excessive lag time on API call and agent data
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3
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10 hours ago
by
Ryan Legner
Original post by
Shannon Hellner
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Unable to Capture Slot Result if Using Dynamic List Slot Type
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1
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10 hours ago
by
Cameron Tomlin
Original post by
James Foster
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Agent self-scheduling without WFM
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1
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11 hours ago
by
Tracy Vickers
Original post by
Gene Gutierrez
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Initiating call from Agent Desktop gets disconnected immediately
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5
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13 hours ago
by
Kavita Kirdkude
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Voicemail Notification to Group Email Address
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6
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14 hours ago
by
Robert Herms
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New Canned Responses Agent-Facing Panel - Upcoming Beta!
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12
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14 hours ago
by
Andy Jackson
Original post by
Marudhu Pandian
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Which device did an agent use?
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6
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15 hours ago
by
Ekaterina Kononova
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Data table update from Slot inputs
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1
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16 hours ago
by
Savino Ricci
Original post by
Debashis Bhakta
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Outbound Routes & Inbound Calls
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10
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16 hours ago
by
Adrian Rodriguez
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Converting ISO8601 format time to integer seconds
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3
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17 hours ago
by
Nathan Tossens
Original post by
Matsumoto Shun
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Deactivation of AMD for User Groups calls using remote numbers
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7
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18 hours ago
by
Anush Shetty
Original post by
Robert Herms
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Get export of permissions
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5
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19 hours ago
by
Robert Wakefield-Carl
Original post by
Timo Schloegel
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How to handle not answered customer-first callback?
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4
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19 hours ago
by
Robert Wakefield-Carl
Original post by
Irina Milstein
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Contest Coming Soon - Super Bowl Prop Bets
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3
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yesterday
by
Nicole Milliken
Original post by
Matt Lawson
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Limitation: Merging Identified Contacts with CSV Imported Contacts in External Contacts Bulk Import
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5
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yesterday
by
Bernard Soh
Original post by
Fatemeh Toyserkani
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Queue Visibility
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4
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yesterday
by
Corey Lanier
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đź“Łđź“ŁNew Feature: Find the screen recordings with ease!đź“Łđź“Ł
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0
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yesterday
by
Nishita Singh-Hudson
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Font Color of notifications popup is barely readable.
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1
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yesterday
by
Jason Kleitz
Original post by
Vitalii Hetman
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Pure Cloud Alert Managment. How to find the source of an alert?
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1
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yesterday
by
Jason Kleitz
Original post by
Kevin Nelson
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Upcoming Beta - Genesys Cloud Social
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24
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yesterday
by
Carlos Alonso
Original post by
Gayathri K G
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Inline formatting for messaging
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2
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yesterday
by
Daniel Cross
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Suggest Agent Assist Articles
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5
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yesterday
by
Daniel Cross
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Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics
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1
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yesterday
by
Tracy Vickers
Original post by
Anik Dey
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Get call time in inbound flow
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7
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yesterday
by
Matsumoto Shun
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Outbound System Wrap-up Codes Not following the Rule Set.
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2
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2 days ago
by
Rechelle McConnell
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Canned Response Custom Order
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2
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2 days ago
by
Robert Wakefield-Carl
Original post by
Andrew Findlater
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Upcoming Enhancements to Content Search
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9
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2 days ago
by
Anik Dey
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Nested array output response is not coming properly
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2
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2 days ago
by
Robert Wakefield-Carl
Original post by
Pooja Kumari
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Inbound Caller ID changes to city/state in Callback.
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1
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2 days ago
by
Samuel Jillard
Original post by
Kenneth Ely
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