Discussion

  Thread Subject Replies Last Post Status
Auto-greeting for voice
6 17 minutes ago by Paul Simpson
Original post by Brandon Hamilton
Websurvey language 0 an hour ago by Simon Noel
Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
2 an hour ago by Andrea Rushfeldt
SMS - Overview and FAQs
0 an hour ago by Matt Lawson
SMS - Overview and FAQs
0 an hour ago by Matt Lawson
SMS - Overview and FAQs
0 an hour ago by Matt Lawson
Agents receive inbound calls while in an ACD - Ringing loudly in ear while on with a customer 0 an hour ago by Blair Hansford
New Genesys Cloud Q&A Show Talks about SMS!
0 an hour ago by Nicole Milliken
Alering only for target skill audience
3 2 hours ago by Paul Simpson
Original post by Ruud Waermoes
set priority consult transfer 1 2 hours ago by Paul Simpson
Original post by Nuttapong Limadisai
Pulse Advanced Alert - EMAIL 4 2 hours ago by Aruna Devi Gyanmotay
Original post by Sebastian Valenzuela
Removing Inactive Agents from Work Plans
0 3 hours ago by Lisa Johnson
Creating and Alert Rule with SMS
1 4 hours ago by Matthew Brannon
WFM Scheduled > Required Staff (What to do?) 3 5 hours ago by Felicity Martin-Murray
Original post by Breno Canyggia Ferreira Marreco
Exporting Time Off Request from prior month for both active / non active employees
2 5 hours ago by Joseph Behymer
Original post by Anthony Cedrone
COMING SOON !!! Beta Multi-Contextual Panel
4 6 hours ago by Steven Alix
Original post by Nicholas Robinson
List of Error Code Explanations
10 6 hours ago by Sai Kumar
Original post by Tyler Peters
Beta - Data Tables User Interface Update 7 6 hours ago by Amelie Wisniak
Export Transcripts
0 6 hours ago by Shauna Gibson
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
5 6 hours ago by Richard Schott
Original post by Adesh Jadhav
BYOC Premise - Customer Hardware Solution Edge for our enviornment.
10 7 hours ago by Maguitte Christopher
Original post by Subhash Srivastava
Chatbot identify url/page customer is on?
0 7 hours ago by Robert Schwanke
Multiple divisions, single queue: is this you?
1 7 hours ago by John Greer
Original post by Becky Powell
Invoke URL when dialing contact in preview campaign
12 7 hours ago by Steven Busse
Original post by Charis Sideridis
Transfers roadmap including new transfer APIs
14 8 hours ago by David Farrell
Server's hardware does not meet requirements
3 9 hours ago by Guchan Erzorlu
Original post by Fardeen Koodruth
Agents were removed from queue by unknown user ID
2 9 hours ago by Marco Silva
Chatbot interactions analyze (more than 10 days in Optimization Dashboard - Utterance History) 0 9 hours ago by Michal Wojcik
Latest updates to utilization 0 12 hours ago by Ram Prashanth Muralikrishnan
Question about the use of load balancing via DNS records in combination with digest authentication
2 13 hours ago by Sean Fitzpatrick
Intraday Monitoring nº Agents
2 22 hours ago by Shannon Hellner
Original post by ANA BELEN ALONSO VIDALES
Architect data tables user interface updates
45 22 hours ago by Amelie Wisniak
ACW is currently not timing out
0 23 hours ago by Phi Nguyen
Content Search In Different Languages
2 23 hours ago by Anik Dey
Original post by Tommy Oudavanh
End Interactions Automatically when Agents Logoff
0 yesterday by Mark Pierson
Enable last-used queue for outbound interactions on behalf of a queue 2 yesterday by Rihab BEN MALEK
WhatsApp surveys
8 yesterday by Marco Villaseñor
Original post by Mariano Krnjan
How to get multiple outputs from single API and put it as an input to another API? 1 yesterday by Jose Albor
Original post by Khurshid Ali
Digital Bot Sessions Self Served Confusion 1 yesterday by Nicole VanWie
Trouble with BYOC Carrier SIP REFER
1 yesterday by Paul McGurn
Creates flowcharts of Genesys cloud or PureConnect interaction flow 208 yesterday by Takamune ISHIGE
Looking for New WEM Reference Customers! 0 yesterday by Robert Beasley
One-Way Audio
5 yesterday by Paul Simpson
Original post by Gavin Hoffman
WEMay is just around the corner.... 3 yesterday by Anthony Cedrone
Original post by Tracy Vickers
Search String in Debug Log on a Call for Reporting 2 yesterday by Jennifer DiCesare
Alert: send to entire queue / limit 15 minutes?
1 yesterday by Steven Busse
Original post by Staelens Kenny
BYOC EDGE Configuration
0 yesterday by Maguitte Christopher
AppFoundry Customer Insights 8 yesterday by Pierrick Lozach
Original post by Benny Martinez
Post Call Surveys 31 yesterday by Christoph Domaschke
Original post by Nicole Dehn
Web Messaging - upcoming Supported Content Profile release
6 yesterday by Jorg Schwarz
Original post by Angelo Cicchitto