Discussion

  Thread Subject Replies Last Post Status
Dashboard - Widget to display current date/time and how to change police, color...
0 5 minutes ago by Mostafa OUDDERHEM
Genesys Cloud Release Notes | May 20 2024
0 11 minutes ago by Tracy Vickers
Topics and utterances
0 an hour ago by Melinda van den Heever
Chat bot not appearing on the customers site 2 an hour ago by Jan Heinonen
Original post by Richard Craig
Attach file (paperclip) icon NOT appear in the visitor's Web Chat widget
1 3 hours ago by David Majed
Original post by LOH KIAN MIN
Is it Possible to put agent in Busy state (maybe secondary Busy status) after the end of an interaction or end of ACD call 1 4 hours ago by Vineet Kakroo
Original post by Sagar Tawde
Outbound Campaign Recycled Customers.
0 5 hours ago by Karthi Elumalai
Incremental updates messages / duplication of data to data warehouse 7 5 hours ago by Jeroen van der Sandt
GCX-GCP Exam 7 7 hours ago by Ashiesh Sharma
Original post by Tracee Baddley
Introducing World's First Agent Empathy Analysis
1 12 hours ago by Shelby Cronk
Original post by Anik Dey
Email Channel
2 12 hours ago by Rakesh Kumar Jha
Storage for old recordings from Verint for compliance purposes
1 13 hours ago by Robert Wakefield-Carl
Original post by Vinoth Mohan
SLA Credits
1 13 hours ago by Robert Wakefield-Carl
Original post by Giancarlo Sassi
Regarding "Canned Responses user interface enhancements"
1 13 hours ago by Robert Wakefield-Carl
Original post by Karl Beal
Knowledge Optimizer
1 13 hours ago by Robert Wakefield-Carl
Original post by Nicole VanWie
Labels
1 13 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
New analytics activity API 11 14 hours ago by Robert Wakefield-Carl
Original post by Anton Vroon
concurrent session
1 15 hours ago by Robert Wakefield-Carl
Original post by Asim Shakeel
Transfer to number interaction
5 15 hours ago by Anton Vroon
Original post by Neo Molao
Pre Call Work
2 15 hours ago by Cressida Gioiella
File encryption
0 16 hours ago by Hugo Vargas
Web Message, red X mark next to grey tinted message
0 16 hours ago by James Terry
Valid email address
2 16 hours ago by Matthew Brannon
Upcoming New Feature - Dictionary Management in UI
5 16 hours ago by Francisco Alvarez
Original post by Leor Grebler
List of Error Code Explanations
13 18 hours ago by Somsak Treeyakit
Original post by Tyler Peters
Time off manager- Auto approvals outside of an agents shift
11 18 hours ago by Damaris Scott
Original post by Pablo Flores
How do I create a new role to allow a user to view Audits in Interaction Details only? 0 19 hours ago by Qan T
Call Evaluation Forms
4 20 hours ago by Caitlyn Petrousek
Who WON Sustainability Trivia? Find out here!
1 20 hours ago by Amy Sessions
Original post by Nicole Milliken
Winner for Sustainability Trivia Revealed!
0 20 hours ago by Nicole Milliken
Agent calls handled by skill
3 21 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
Geolocation
4 22 hours ago by Paul Simpson
Original post by Cody Herr
Consultation
2 22 hours ago by Caitlyn Petrousek
Schedule Callback
4 22 hours ago by Paul Simpson
Original post by Christina Bowens
Is Hold Considered "On Queue" time for Conformance Calculation
3 22 hours ago by Jay Langsford
Original post by Gina Palmer
New collapsible cards in Architect actions 8 22 hours ago by Amelie Wisniak
Beta - Collapsible cards in Architect actions 0 22 hours ago by Amelie Wisniak
Messaging Campaign Schedule - Error While Updating
0 22 hours ago by Rob Falkowski
Is there a way to export all the workstation details via csv format
1 22 hours ago by Aaron Lael
Original post by Anush Shetty
Genesys Cloud CX Release Notes - May 20 2024
0 23 hours ago by Antwuan Rencher
Dashboards Beta
2 23 hours ago by Nikhil Ponnam
Original post by Daniel Cross
QOTM: You + eBike = Answer!
24 23 hours ago by Steph Voelker
Original post by Nicole Milliken
Post Call Action
2 yesterday by Sumant Barik
Genesys Predictive Engagement 2 yesterday by Phaneendra Avatapalli
Set up UAT Environment in Genesys Cloud production Org 2 yesterday by Vaun McCarthy
Original post by Kristan Petit
Automatically unmute the customer during consult
1 yesterday by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Switching from one business unit to another
1 yesterday by Robert Wakefield-Carl
Original post by Charlie Meitzen
GDPR Consent when offering callbacks
1 yesterday by Robert Wakefield-Carl
Original post by Pascale Fontaine
Transfer call with skill 3 yesterday by Anton Vroon
Original post by Irina Milstein
Swearing words intent exclusion 2 yesterday by Anton Vroon
Original post by Rohit Dhar