|
|
CX Cloud from Genesy and Salesforce - real time transcriptions from Genesys not displayed in Salesforce
|
8
|
24 minutes ago
by
Maxim Tsvetov
Original post by
Thomas Repking
|
|
|
|
Recording Policy - Screens but no audio
|
2
|
an hour ago
by
Emily Kammerer
|
|
|
|
Contest - When will we hit 6k members?
|
44
|
3 hours ago
by
Matt Lawson
|
|
|
|
New Year, New Questions of the Month!
|
37
|
4 hours ago
by
Kelly Fitzgerald
Original post by
Nicole Milliken
|
|
|
|
Configuring Telephony at New Facilities in LATAM
|
2
|
4 hours ago
by
Eric Callagher
|
|
|
|
Wireless & Desk Phones
|
1
|
4 hours ago
by
Cameron Tomlin
Original post by
Tim Seneca
|
|
|
|
Call Transfer Time from one agent to another
|
0
|
4 hours ago
by
ArunKumar T
|
|
|
|
Can Evaluation Expiration Timeframe be Updated?
|
2
|
4 hours ago
by
Kianna Thompson
|
|
|
|
How long does an evaluation stay in the Completed Evaluations section, under the Quality Evaluator tab?
|
2
|
5 hours ago
by
Kianna Thompson
|
|
|
|
Canned response UI change broke passing HTML as substitutions
|
2
|
6 hours ago
by
Brady Speed
|
|
|
|
Excluding completed evaluations from the overall evaluation score
|
1
|
6 hours ago
by
Herrick Mai
Original post by
Heather Henderson
|
|
|
|
FORECAST y Pl GROUP
|
0
|
7 hours ago
by
ANA BELEN ALONSO VIDALES
|
|
|
|
Trigger for Agent Email Disconnection
|
1
|
7 hours ago
by
Robert Wakefield-Carl
Original post by
Balaji Balakrishnan
|
|
|
|
We Need Your Feedback: Help Shape the Future of Architect Navigation!
|
0
|
7 hours ago
by
Amelie Wisniak
|
|
|
|
Genesys WebRTC for Agents getting loggedout abruptly
|
1
|
7 hours ago
by
Cameron Tomlin
Original post by
Sanket Wetkar
|
|
|
|
Facebook Integration
|
2
|
8 hours ago
by
Chris Diaper
|
|
|
|
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics
|
14
|
8 hours ago
by
Anik Dey
|
|
|
|
Genesys Cloud integration with Zoho
|
0
|
8 hours ago
by
Rossana Mendes
|
|
|
|
Vote in the Favorite Feature '24 Poll, Win a Prize!
|
7
|
8 hours ago
by
Matt Lawson
Original post by
Jason Kleitz
|
|
|
|
Conformance Question - Calculations
|
0
|
9 hours ago
by
Amber Krueger
|
|
|
|
Skill Based Routing
|
2
|
9 hours ago
by
John Francis
|
|
|
|
Excessive lag time on API call and agent data
|
3
|
10 hours ago
by
Ryan Legner
Original post by
Shannon Hellner
|
|
|
|
Unable to Capture Slot Result if Using Dynamic List Slot Type
|
1
|
10 hours ago
by
Cameron Tomlin
Original post by
James Foster
|
|
|
|
Agent self-scheduling without WFM
|
1
|
10 hours ago
by
Tracy Vickers
Original post by
Gene Gutierrez
|
|
|
|
Initiating call from Agent Desktop gets disconnected immediately
|
5
|
13 hours ago
by
Kavita Kirdkude
|
|
|
|
Voicemail Notification to Group Email Address
|
6
|
13 hours ago
by
Robert Herms
|
|
|
|
New Canned Responses Agent-Facing Panel - Upcoming Beta!
|
12
|
14 hours ago
by
Andy Jackson
Original post by
Marudhu Pandian
|
|
|
|
Which device did an agent use?
|
6
|
14 hours ago
by
Ekaterina Kononova
|
|
|
|
Data table update from Slot inputs
|
1
|
15 hours ago
by
Savino Ricci
Original post by
Debashis Bhakta
|
|
|
|
Outbound Routes & Inbound Calls
|
10
|
15 hours ago
by
Adrian Rodriguez
|
|
|
|
Converting ISO8601 format time to integer seconds
|
3
|
16 hours ago
by
Nathan Tossens
Original post by
Matsumoto Shun
|
|
|
|
Deactivation of AMD for User Groups calls using remote numbers
|
7
|
17 hours ago
by
Anush Shetty
Original post by
Robert Herms
|
|
|
|
Get export of permissions
|
5
|
19 hours ago
by
Robert Wakefield-Carl
Original post by
Timo Schloegel
|
|
|
|
How to handle not answered customer-first callback?
|
4
|
19 hours ago
by
Robert Wakefield-Carl
Original post by
Irina Milstein
|
|
|
|
Contest Coming Soon - Super Bowl Prop Bets
|
3
|
yesterday
by
Nicole Milliken
Original post by
Matt Lawson
|
|
|
|
Limitation: Merging Identified Contacts with CSV Imported Contacts in External Contacts Bulk Import
|
5
|
yesterday
by
Bernard Soh
Original post by
Fatemeh Toyserkani
|
|
|
|
Queue Visibility
|
4
|
yesterday
by
Corey Lanier
|
|
|
|
đź“Łđź“ŁNew Feature: Find the screen recordings with ease!đź“Łđź“Ł
|
0
|
yesterday
by
Nishita Singh-Hudson
|
|
|
|
Font Color of notifications popup is barely readable.
|
1
|
yesterday
by
Jason Kleitz
Original post by
Vitalii Hetman
|
|
|
|
Pure Cloud Alert Managment. How to find the source of an alert?
|
1
|
yesterday
by
Jason Kleitz
Original post by
Kevin Nelson
|
|
|
|
Upcoming Beta - Genesys Cloud Social
|
24
|
yesterday
by
Carlos Alonso
Original post by
Gayathri K G
|
|
|
|
Inline formatting for messaging
|
2
|
yesterday
by
Daniel Cross
|
|
|
|
Suggest Agent Assist Articles
|
5
|
yesterday
by
Daniel Cross
|
|
|
|
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics
|
1
|
yesterday
by
Tracy Vickers
Original post by
Anik Dey
|
|
|
|
Get call time in inbound flow
|
7
|
yesterday
by
Matsumoto Shun
|
|
|
|
Outbound System Wrap-up Codes Not following the Rule Set.
|
2
|
2 days ago
by
Rechelle McConnell
|
|
|
|
Canned Response Custom Order
|
2
|
2 days ago
by
Robert Wakefield-Carl
Original post by
Andrew Findlater
|
|
|
|
Upcoming Enhancements to Content Search
|
9
|
2 days ago
by
Anik Dey
|
|
|
|
Nested array output response is not coming properly
|
2
|
2 days ago
by
Robert Wakefield-Carl
Original post by
Pooja Kumari
|
|
|
|
Inbound Caller ID changes to city/state in Callback.
|
1
|
2 days ago
by
Samuel Jillard
Original post by
Kenneth Ely
|
|