Discussion

  Thread Subject Replies Last Post Status
Map Tlib events for CX Inbound call flow.
 
Genesys Cloud - Developer Community Architect Integrations
0 an hour ago by Madurai Durai
Must-know date: April 28, 2025 - the agent opt-in toggle will be removed!
10 4 hours ago by Chad Markle
Original post by Allison Castelot
Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices
 
Genesys Cloud Topics API/Integrations
10 6 hours ago by Justin Campbell
Original post by Michael Lechte
Genesys Cloud CX Release Notes - April 21, 2025
 
Genesys Cloud Topics Roadmap/New Features
1 6 hours ago by Jason Kleitz
How Genesys Cloud gets the value for "Contact Abandon" and "True Abandon" fields in the Campaign Performance Detail Report
 
Genesys Cloud - Reporting and Analytics Calculations
0 7 hours ago by Edwin Moreno Ramos
SAML attributes 2 7 hours ago by Jason Kleitz
Original post by Phi Nguyen
Email-FirstName issue 1 7 hours ago by Jason Kleitz
Original post by Haridass Sarangan
Copilot License Assignment for Agents in Enabled Queues
 
Genesys Cloud Topics Conversational AI ...
1 8 hours ago by Jason Kleitz
Original post by Ramsha Shaikh
Getting the assigned Screen Pop script
 
Genesys Cloud Topics Architecture and Design
5 8 hours ago by Peter DeMarco
Contest - Name that Weekly Summary
47 8 hours ago by Denise Roy
Original post by Matt Lawson
Match Tlib events for CX Inbound call flow. 1 8 hours ago by Jason Kleitz
Original post by Madurai Durai
Beta: Policy Based Station-Side Call Recording
 
Genesys Cloud CX - Beta HQ Beta Announcement
62 8 hours ago by Lindsy Frank
Original post by Daniel Ho
Survey Reports Impacted by Survey Text Link Expiration Date
 
Genesys Cloud - Reporting and Analytics Unsure/Other
0 9 hours ago by Lindsy Frank
Assigning Email Header Data To Variables
 
Genesys Cloud Topics Architecture and Design
3 9 hours ago by Jason Kleitz
Original post by Patrick Snell
New Conversation details for Agents feature 27 9 hours ago by Shigeki Sahashi
Original post by Anton Vroon
Forecast Offered | Not whole number, instead results/calculated shows with DECIMAL numbers
 
Workforce Engagement Management Workforce Management
3 9 hours ago by Jay Langsford
Original post by Rodel Manduriao
Rate Limits for Data Actions within the Architect Flows
 
User Created   ratelimits Genesys Cloud - Developer Community Architect Integrations Platform API
7 9 hours ago by Jason Jason Mathison
Original post by Orhun Sahin
Transfer reports
 
Genesys Cloud - Reporting and Analytics Metrics
1 10 hours ago by Samuel Jillard
Original post by Rob Luckett
Hold Time Measurements and Calculation
 
Genesys Cloud - Reporting and Analytics Calculations Metrics
0 11 hours ago by Adrian Brantley
Outbound Dialer: Agent owned outbound contacts
 
Genesys Cloud Topics Outbound
5 11 hours ago by Angela Garzon
Original post by Michael Shrall
Post-Chat Transcripts formatting 6 11 hours ago by Lee Clements
Original post by richard craig
Conversations missing from calls offered/answered
 
Genesys Cloud - Reporting and Analytics Analytics API Calculations Metrics Performance Views
0 12 hours ago by William Radovich
Issues with historical attendance (schedule data) 4 13 hours ago by Gina Palmer
Original post by Gene Gutierrez
Interaction management
 
Genesys Cloud - Developer Community Architect Scripts
0 13 hours ago by Jose Diaz Villafane
Passing Participant Data from Website
 
Genesys Cloud - Developer Community Scripts
0 13 hours ago by Matthew Aubin
Exclude short abandoned from the abandoned count
 
Genesys Cloud - Reporting and Analytics Calculations Metrics
0 13 hours ago by Vasco Fonseca
Notification topic for "Location" creation
 
Genesys Cloud - Developer Community Platform API
6 13 hours ago by Chad Markle
What OAuth events can and can't detect
 
Genesys Cloud - Developer Community Data Actions Platform API Triggers
2 13 hours ago by Frederic Thomas
Original post by YONETSU EMI
CIDR addresses for "service": "api" is not within response for eu-central-2 region /utilities-apis#get-api-v2-ipranges
 
Genesys Cloud - Developer Community Data Actions Platform API
0 14 hours ago by Rasko Radojevic
Can we change the OAuth/Integrations associated to the Actions after creation
 
Genesys Cloud - Developer Community Integrations
5 14 hours ago by Jason Jason Mathison
Original post by Sesha Reddy Kalluri Venkata
Scorecard Points
 
Genesys Cloud - Reporting and Analytics Dashboards Metrics
0 14 hours ago by Rob Luckett
Route multiple queues if found in data table
 
Genesys Cloud Topics Architecture and Design
5 14 hours ago by Reuben Goodwin
Unable to exchange JWT from Auth Code
 
Genesys Cloud - Developer Community Web Messaging
1 16 hours ago by Iris Chan
Pre Populating Organization Name in Genesys Cloud Desktop
 
Genesys Cloud Topics API/Integrations Implementation
12 17 hours ago by Bert Barrez
Original post by Lakshmana Kumar Vankdhara
Display custom attribute in Queue activity view
 
Genesys Cloud Topics Reporting/Analytics
1 18 hours ago by Samuel Jillard
Original post by Vinaya Mente
Queue performance metrics - more then 100%
 
Genesys Cloud - Reporting and Analytics Metrics Performance Views
3 18 hours ago by Samuel Jillard
Original post by Anna Mazor
Display custom attribute in Queue activity view
 
PureConnect Topics Reporting/Analytics
1 18 hours ago by Vinaya Mente
Retrieving voice survey answers in bulk
 
Genesys Cloud - Developer Community Platform API
0 18 hours ago by Kenneth Ohlsson
Possible bug in Javascript SDK code documentation
 
Genesys Cloud - Developer Community Platform SDK
2 19 hours ago by Jerome Saint-Marc
Original post by Adrián Santamaria
When Wil New Genesys Cloud UI Beta Be Released
 
Genesys Cloud CX - Beta HQ Beta Announcement
0 23 hours ago by Nathan Kaden
Getting Knowledge Article IDs
 
Genesys Cloud Topics Conversational AI ...
1 yesterday by Dhanalakshmi Vasudevan
Original post by Carlos Martelo
Does anyone have any Naming Convention "Best Practices" 0 yesterday by Tony Morrow
New Trivia Tower! Genesys Branding...
0 yesterday by Nicole Milliken
Agent Interactions Viewing Persmissions
 
Genesys Cloud Topics System Administration
6 yesterday by Tim Seneca
Scheduleing meetings, coaching's while using the Genesys Scheduler tool
 
Workforce Engagement Management Scheduling
0 yesterday by Robert Gacula
New Trivia Contest: Genesys Branding!
 
Genesys Cloud Topics Unsure/Other
0 yesterday by Nicole Milliken
Set Stage (for Predictive Dialing) Via API
 
Genesys Cloud - Developer Community Platform API
0 yesterday by Daniel Boggs
New Contest: Genesys Branding!
 
Genesys Casual Events / Contests
1 yesterday by Amy Sessions
Original post by Nicole Milliken
We want your feedback on Coaching & Learning in Genesys Cloud!
 
Workforce Engagement Management Learning/Coaching
13 yesterday by Paul Turner
AI Scoring - Evaluations
 
Genesys Cloud Topics Unsure/Other
1 yesterday by Samuel Jillard
Original post by Caitlyn Petrousek