A place to ask questions, connect with others, and stay in the know
I have a couple of problems with this Integration:
Nuance Mix provides a node called Data Access for exchange data with a backend:
Is it possible that this Nuance functionality is not supported by the Genesys integration? And if it is supported, could you please guide me on how to use it correctly?
references: Mix Tasks - Exchange data in dialog app
Nuance mix allows the usage of external grammars (both asr and dtmf), but it states that the client (Genesys in this case) should provide a specific directory structure to store those files. Any guidance on how can I achieve this from the Arquitect integration?
references: Nuance Mix tips
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.