Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Access to messenger through a mobile app

    Posted 09-29-2022 05:43
    Hello community,
    a prospect is asking us if web messenger could be accessed from within a custom mobile app running on Android and iOS.
    Looking at the old posts, I found that API were available for the "legacy" chat but I was not able to find something for web messenger, that Genesys strongly suggest to adopt, even to have an updated integration with bots (such as Google Dialogflow CX, also required in our scenario).
    Do you have some suggestions to satisfy this requirement?

    Any help would be greatly appreciated!

    #DigitalChannels
    #Integrations

    ------------------------------
    Giuliano Ferri
    Indra Italia spa
    ------------------------------


  • 2.  RE: Access to messenger through a mobile app

    Posted 09-29-2022 08:14
    AFAIK anything that can be done from the main UI can be done via the API. The UI is also using the same API!

    I suggest you post this on the Developers forum.

    HTH

    ------------------------------
    Paul Simpson
    Sr. Cloud Partner
    AAA Club Alliance Inc.
    ------------------------------



  • 3.  RE: Access to messenger through a mobile app

    Posted 09-29-2022 10:46
    There is a messaging SDK for mobile apps in the works.  Not sure of the release date, but we tested the normal widget, and it worked well in iOS and Android - even the co-browse worked.  Maybe just iframe that in your app until the SDK comes out.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: Access to messenger through a mobile app

    Posted 09-30-2022 02:54
    Hello ,

    We are also looking for this and believe that the web messaging guest API would do it:
    https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#customer-join

    This open-source SDK, that apparently encapsulates (part of) the API above, is also available:
    https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/#messenger-transport-mobile-sdk

    What do you think?

    ------------------------------
    Marcelo Heil França
    InfinIT.cx GmbH
    ------------------------------



  • 5.  RE: Access to messenger through a mobile app

    Posted 09-30-2022 11:38
    Hi Giuliano,

    Noticed a similar thread from yesterday/today that summarizes what's available today, coming soon, in beta... check it out here: Genesys Cloud CX - Genesys.
    Angelo, the Web Messaging PM, provided the answers you're looking for there.

    ------------------------------
    Casey Ramirez
    Humana Inc.
    Strategy Advancement Advisor
    ------------------------------



  • 6.  RE: Access to messenger through a mobile app

    Posted 10-02-2022 13:41
    Thanks to all for the very useful replies!
    We were able to answer positively to the customer request. It seems there are several ways available to accomplish this task.
    Thanks Community!

    ------------------------------
    Giuliano Ferri
    Indra Italia spa
    ------------------------------