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ACD Queue can't routing agent beacause agent status mismatching(interacting status)

  • 1.  ACD Queue can't routing agent beacause agent status mismatching(interacting status)

    Posted 4 days ago
    No Interacting interaction in Performance > interactions (Ended : No - Filter)
    But ACD Queue is not routing to Agnets. (agents are include queue and skill)
    So i find Agent status.
    I checked it agent status are Not Idle status (in interacting status)
    how can i sync to status?
    I've created an agent temporarily and I'm using it.

    #Routing(ACD/IVR)

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    JinSeok Kim
    Ablecom. Co. LTD
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