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  • 1.  Addin in interaction desktop

    Posted 09-19-2022 02:44
    I want to create a new view in the interaction desktop by poping up a third-party CRM and to pass the genesys parameters to the third-party CRM.

    How to create dll file and everything, there was no sample code or example, please help me with how to do that.

    Manash Kumar
    The Customer Experience Lab

  • 2.  RE: Addin in interaction desktop

    Posted 10-19-2022 09:46
    Edited by Paul Simpson 10-19-2022 09:49
    You can do this using ICELib. (Interaction Center Extensions Library) the .Net SDK.

    Unfortunately, the class was archived, however if you contact Beyond (beyond@genesys.com) they may be able to help you out with a Self-Study version. (The materials are still relevant.)

    Also, this document might help.

    Paul Simpson