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  • 1.  Adding a Footer to a e-mail Survey

    Posted 02-03-2023 15:40
    Edited by Tim Dowdy 02-03-2023 15:41

    I'm trying to validate the process used in a E-mail Survey flow, without having to wait the 72 hours for the test survey to be sent. I'm trying to insert a footer onto the Survey invite. Before the Complete Survey action I inserted a Get Response data action to pull the Canned Response Footer and set the output response to State.Footer.  In the Complete Survey action for the Invite Body of the response I put:

    "Invite Text" + Survey.Url + State.Footer

    I know that "Invite Text" + Survey.url works fine, I'm wondering if the 3rd term State.Footer will be pick up so it will inserted into the survey response, or am I going about this in completely the wrong way?

    Any advice would be much appreciated.

    Thank you,

    P.S. Sorry about the typo in the Subject line pesky n.
    Tim Dowdy
    Generac Power Systems, Inc.

  • 2.  RE: Adding a Footer to a e-mail Survey

    Posted 02-04-2023 04:44
    Edited by Jan Heinonen 02-04-2023 05:08
    Hi Tim,

    It seems to work fine from the quick test I did

    If you wanna test how survey e-mails look the easiest way is to do it in a call flow where it's sent immediately, unless you have agentless e-mail configured or a SMTP server you can reach through Data Actions. 

    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB

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