Genesys Cloud CX

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  • 1.  Adding 'Copy' Button to Agent Script

    Posted 12-02-2022 07:48
    Hi All -

    I'm trying to add a 'Copy' button to a script so the Agent can click and copy the field value to the Clipboard, rather than 'scrape the value (which could be inaccurate).

    The Agent could then paste the value into an application as required.

    Any assistance would be gratefully accepted :)

    Cheers,
    Mal
    #ArchitectureandDesign
    #Unsure/Other

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    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific Pty. Ltd.
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  • 2.  RE: Adding 'Copy' Button to Agent Script

    Posted 12-06-2022 10:04
    Following! I am interested as well

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    LY LIM
    Cardinal Health 5, LLC
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  • 3.  RE: Adding 'Copy' Button to Agent Script

    Posted 12-06-2022 17:50
    I don't believe there is a way to do this, but is sounds like a darned fine idea! I recommend adding it to the ideas portal.

    They could either make it an attribute of the control (to have a copy button / icon) or an action that can be associated with a button / link....

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    Paul Simpson
    Eventus Solutions Group
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