Data collected on IVR can be put in a participant data, however on Genesys Interaction UI there is no filter for custom attributes. 1 way I can think of is to utilize External Tag
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Ernest John Nuque
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Original Message:
Sent: 06-27-2024 03:18
From: Anna Mazor
Subject: Adding parameters to the Call recording
Hi
Is it possible to add parameters to the Call recording? For example, data collected in the IVR, such as an ID number?
If so, is it possible to retrieve the recordings related to a certain value?
Thank you
Anna
#Implementation
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Anna Mazor
ITNAV-Pro Ltd.
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