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  • 1.  Agent Empathy

    Posted 02-28-2024 15:46

    It is my understanding that agent empathy will be available in the UI first quarter 2024. I have been checking daily for this sought after feature. I can see agent empathy under speech and text analytics, but option still shows as "unavailable". Any details on when this will be available? 


    #QualityManagement

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    Glenda Kingston
    Sedgwick Claims Management Services, Inc.
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  • 2.  RE: Agent Empathy
    Best Answer

    GENESYS
    Posted 02-29-2024 14:35

    Hi Glenda,

    We are on track to deliver this feature end of Q1, 2024. Please stay tuned for updates.



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    Anik Dey
    Genesys - Employees
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    Original Message


  • 3.  RE: Agent Empathy

    Posted 03-01-2024 16:10

    Thanks Anik :) I am eagerly awaiting this feature!



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    Glenda Kingston
    Sedgwick Claims Management Services, Inc.
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    Original Message


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