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Genesys is looking at some ideas like these. You can vote and come up with other ideas. The data is all in the lake, but you would have to extract and report on that for now.
Agent scores by evaluation form | Genesys Cloud Ideas Portal (aha.io)
Agent Quality Details Report - Ability to | Genesys Cloud Ideas Portal (aha.io)
Reporting at question and section level | Genesys Cloud Ideas Portal (aha.io)
Add Quality Evaluations as a metric for | Genesys Cloud Ideas Portal (aha.io)
Thank you Robert! Do you happen to have an update on the below idea for the above type reporting? https://genesyscloud.ideas.aha.io/ideas/WEM-I-316
From what I see, the multiple agent reporting will be out end of Q2. Evaluation scores in scorecards is beginning Q3. Disputing an Evaluation is end of year. Now if you want some granularity on Evaluations, the Avtex Insights product has done a lot for customers with question and group detail reporting. Here is the link: Genesys AppFoundry - Avtex Insights (mypurecloud.com) and an example:
Thank you Robert!
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