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AMA Now Open - Ask Our Panel Your PureConnect Questions

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  • 1.  AMA Now Open - Ask Our Panel Your PureConnect Questions

    GENESYS
    Posted 05-25-2022 12:03
    Edited by Matt Lawson 05-25-2022 13:26
    No replies, thread closed.
    Hey Everyone,

    Please create a new discussion for AMA questions. Thanks for all of the questions! We are getting back to you ASAP?

    I'm really excited for today's Ask Me Anything "AMA" in the PureConnect Community. We have three great experts who will be working with PureConnect as we head towards EOL in 2025. This is a great chance to ask them any question that is on your mind:

    • Technical Questions
    • EOL Questions
    • Questions About Hobbies
    • Everything is Fair Game!
    Hearing about the EOL for PureConnect was truly bittersweet for me. The PureConnect Community is Genesys' oldest online forum. Together, you've built a rich archive of 30k discussions and thousands of members the have come and gone over the nearly two (2) decades that it has been around.

    As the manager of online communities for Genesys, please let me know what the community can do to help you. If you like this AMA style of interaction, let's do more of them. If you want to try something else, please know that I'm game. Always feel free to reach out to me.

    Quick reminder, anyone who asks a question during the AMA will be entered to win a prize from the prize wall! To enter, it is preferred that you start a new discussion with "AMA" in the title so that our experts can easily find it.

    Thanks and let's have some fun,

    Matt
    #AskMeAnything(AMA)

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


  • 2.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    Posted 05-25-2022 12:04
    No replies, thread closed.
    Why do I need to spend 2-4x as much per year to get the same functionality other than Genesys greed?

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    Daniel Brewer II
    Stellantis Financial Services, Inc.
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  • 3.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    GENESYS
    Posted 05-25-2022 12:18
    No replies, thread closed.
    Hey Daniel,

    I thought this topic may be popular, so our expert Scott created a thread to start addressing it. If you have any follow-up questions, feel free to add them here and we'll do our best to reply.

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 4.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    Posted 05-25-2022 12:05
    No replies, thread closed.
    Regarding the recent EOL announcement for PureConnect:
    How long after July 31, 2025 we will be able to renew our subscription licenses for PureConnect?
    We only recently migrated to PureConnect, and the on prem solution was recommend by Genesys. We still have many years to recoup the capital cost of PureConnect.

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    Igor Dinissuk
    Optima Communications International Inc.
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  • 5.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    GENESYS
    Posted 05-25-2022 12:21
    No replies, thread closed.
    Hey Igor and @Hal Nordin,

    Our expert Tom started a thread around this, topic. Feel free to add any follow up questions there.​

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 6.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    Posted 05-25-2022 12:06
    No replies, thread closed.
    When is the end date at which we can still purchase new licenses for an existing PureConnect system? Is that January 1, 2024?

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    Hal Nordlin
    Cardinal Health 5, LLC
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  • 7.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    GENESYS
    Posted 05-25-2022 12:12
    No replies, thread closed.
    Hey Hal, thanks for the question! I also had someone email this, so glad it will get addressed the experts are working on an answer now. Cheers!

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 8.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    Posted 05-25-2022 12:11
    No replies, thread closed.
    Good Afternoon,

    I have a question regarding the companies that were pushed to subscription based license purchasing.

    Since these licenses will expire in 1 year time of purchase what will Genesys do for these users?  Since you decided to stop selling perpetual licenses, which would have allows the system to keep running after the EOL support but because we were forced into this type of licenses we are now sitting with a time clock clicking down.  Will your company allow us to change back to the perpetual license model to allow companies to keep the system they purchased even though they won't have support after the EOL date?


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    Richard Sutterfield
    Stellantis Financial Services, Inc.
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  • 9.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    GENESYS
    Posted 05-25-2022 12:28
    No replies, thread closed.
    Hey Richard, check out Scott's answer here.

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 10.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    Posted 05-25-2022 12:12
    No replies, thread closed.
    What if we are a growing organization and willing to migrate but Genesys is unable/unwilling to sell additional licences?

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    Daniel Brewer II
    Stellantis Financial Services, Inc.
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  • 11.  RE: AMA Now Open - Ask Our Panel Your PureConnect Questions

    Posted 05-25-2022 12:25
    No replies, thread closed.
    Will there be any sort of tool available to help migrate 19 years worth of customized handlers over to Genesys Cloud or do we essentially have to begin from scratch? We were recently told, by a partner, that someone at Genesys said that they hadn't seen the amount of customized handlers that we have since working with a large client back in 2012. Based on the first question, how long do you think switching to a new platform will take?

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    LaDonna Brown
    CDS GLOBAL
    ------------------------------