PureConnect

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  • 1.  AMA Pureconnect Certification Training, ADD cloud for free?

    Posted 05-25-2022 12:20
    We've recently paid for Pureconnect training subscriptions (a years worth) to get our engineers re-certified. We bought the training BEFORE the EOL announcement. Is there any chance that Genesys will ADD Genesys Cloud CX training to our subscription for FREE since we are getting re-certified for an EOL platform? That would take some of the frustration and sting out of the money we've just spent.
    Thanks,

    Jason Koch
    Cardinal Health
    #AskMeAnything(AMA)

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    Jason Koch
    Cardinal Health 5, LLC
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  • 2.  RE: AMA Pureconnect Certification Training, ADD cloud for free?

    GENESYS
    Posted 05-25-2022 12:36
    Jason-

    Thank you for your question, we have several incentives for moving to the cloud, one being free training on the product when you commit to moving. Please work with your Account team to discuss these incentives, and we will let them know internally that training is a concern for your team. Happy to train your group on our cloud solutions if this helps ease this announcement.

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    Scott Thomas
    Director of PM
    PureConnect
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  • 3.  RE: AMA Pureconnect Certification Training, ADD cloud for free?

    Posted 05-25-2022 12:57
    Thanks Scott. Our engineers have 10 - 20 years experience on Pureconnect. The answer you provided doesn't really get at the issue. We can't really wait until it's time to commit as we'll be very busy prepping for a major system move once that time comes. Training is a starting point, our engineers need as much time as possible (year+) to work with cloud before our schedules are filled up with transition tasks. Getting engineers up to speed WELL BEFORE the switchover is helping Genesys sell the cloud platform as well as the engineers in gaining proficiency. Our engineers, as well as others in many other companies have considerable decision making power over which technologies are chosen. If Genesys proactively offered Cloud to those who already paid for Pureconect training and certs, you'd be building allies. The "Let us see your cash/signature first" approach to training on cloud is short sighted; especially in light of the EOL announcement.

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    Jason Koch
    Cardinal Health 5, LLC
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  • 4.  RE: AMA Pureconnect Certification Training, ADD cloud for free?

    GENESYS
    Posted 05-25-2022 13:03
    Jason,

    Thank you for your reply. At Genesys, we offer several different opportunities to test our cloud solutions for free. One offer that we have is the Cloud Attach offer, where we offer up to 200 hours for free on our Genesys Cloud solution. In addition to this offer, we have POC's that we can allow your team to use as well. I will send this inquiry to your account team and get you connected with our Cloud Attach offer! Additionally, we can work with you to provide as needed training on our Genesys Cloud platform.

    Thanks for your inquiry, and we'll be in contact soon.


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    Alli McKeon
    Genesys - Employees
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  • 5.  RE: AMA Pureconnect Certification Training, ADD cloud for free?

    Posted 05-25-2022 13:08
    Thank you Alli. I look forward to speaking with them.  : )

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    Jason Koch
    Cardinal Health 5, LLC
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