I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

Robert under which section on the outbound settings is that as i have looked through each and don't seem to be able to find it.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

This is an action on a Wrap-up rule under Rule Management in the Outbound Section. 

Robert under which section on the outbound settings is that as i have looked through each and don't seem to be able to find it.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

Robert,

so something like this ?.

I have the campaign set to auto answer so the only way the call will not reach the agent is if the customer does not press the number 1 button to initiate the call and connect to an agent and therefore the outcome of the call is as follows
and not 

This is an action on a Wrap-up rule under Rule Management in the Outbound Section. 

Robert under which section on the outbound settings is that as i have looked through each and don't seem to be able to find it.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

Yes, that is correct.  You are on the right track and can adjust to your needs. 

Robert,

so something like this ?.

I have the campaign set to auto answer so the only way the call will not reach the agent is if the customer does not press the number 1 button to initiate the call and connect to an agent and therefore the outcome of the call is as follows
and not 

This is an action on a Wrap-up rule under Rule Management in the Outbound Section. 

Robert under which section on the outbound settings is that as i have looked through each and don't seem to be able to find it.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

Yes, that is correct.  You are on the right track and can adjust to your needs. 

Robert,

so something like this ?.

I have the campaign set to auto answer so the only way the call will not reach the agent is if the customer does not press the number 1 button to initiate the call and connect to an agent and therefore the outcome of the call is as follows
and not 

This is an action on a Wrap-up rule under Rule Management in the Outbound Section. 

Robert under which section on the outbound settings is that as i have looked through each and don't seem to be able to find it.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.

You will want to write it to a DNC list with a timeout.  You can add to DNC with a wrap-up rule using the Action of Append DNC Custom Entry

I think i have seen this on the community before however i don't seem to be able to find the article. Essentially the customer wants to ensure that any call classified previously as an abandoned /dropped call or nuisance call must be locked for 72 hours from predictive dialling and during this period, the call can only be dialled by an Officer (dedicated 'live' operator) in a progressive dialling mode. Will this be done in the Advanced section of the Campaign Management or List Management section. I need to ensure that these calls are not called back again for 72 hours.