It appears it is getting worse in the morning (8am to 12pm Eastern) where agents (voice and messenger) are complaining the Genesys gui is going really slow and putting them in not responding. It gets worse if they have multiple messages. It started with digital channel but hearing voice folks now also. We opened support ticket, but as soon as we chase one agent down, it clears up, then hits another. only started this week (from what i can gather).
These are remote agents.
Just curious if others seeing anything
Clayton
#Unsure/Other------------------------------
Clayton Curtis
Enova Online Services, Inc.
------------------------------