Genesys Cloud CX

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  • 1.  API usage report showing "partner" stats?

    Posted 06-25-2022 02:33
    Edited by Vaun McCarthy 06-25-2022 20:01
    EDIT:  Weirdly I seem to have made this go away by changing the date range for the report

    Just wondering if anybody else is experiencing this.

    1. Log into partner/parent org and select a customer/paired org
    2. While switched to that paired org, look at the API usage report under the Admin menu
    3. Some fo the API usage/credential information shown there is NOT from the paired org you're actively viewing, eg it's showing OAuth/API activity for an integration which that paired org does not have.

    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #SystemAdministration

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    Vaun McCarthy
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  • 2.  RE: API usage report showing "partner" stats?

    GENESYS
    Posted 06-27-2022 12:59
    Vaun - Is your org enabled as a Reseller org?  Do you have the Clients view for your pairings?

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    Zach Hinkle
    Genesys - Employees
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  • 3.  RE: API usage report showing "partner" stats?

    Posted 07-09-2022 03:01
    Hi Vaun,

    I have the same problem.

    Sometimes I see my OAuth clients listed in the customer environment.
    The same thing is happening to my saved views. I can see all of them when I open the workspace in a paired org.




  • 4.  RE: API usage report showing "partner" stats?

    Posted 07-11-2022 01:57
    Paulo, since changing the date range to view the API usage, it doesn't "appear" to have come back.   I'll probably jinx myself now.

    But I've had weird things around API and integration stuff for years.

    Things ike integrations showing up in the integrations list that have never been installed.  Almost like what it's doing is loading ALL integrations then applying a filter afterwards to only show installed ones, but the filter bit isn't firing :)

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    Vaun McCarthy
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