Genesys Cloud - Main

 View Only


Discussion Thread View

  • 1.  Asia Pacific Sydney Outbound calling

    Top 25 Contributor
    Posted 08-30-2023 17:49

    Hi all 

    We are experiencing an outage with any outbound calling. We've been advised this is a regional Genesys outage. Just checking if anyone else here is experiencing the same thing?

    Noting that nothing is showing up in the Genesys Status page.


    #Unsure/Other

    ------------------------------
    Anton Vroon
    ------------------------------


  • 2.  RE: Asia Pacific Sydney Outbound calling

    GENESYS
    Posted 02-22-2024 12:19

    Did you ever get official feedback?

    The only outage I see on the date you posted involving Sydney and outbound had to do with:

    BYOC Customer carriers were rejecting outbound calls.

    • The existing PAI header value was not passed to the carrier. 

    It was fixed pretty quickly



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Asia Pacific Sydney Outbound calling

    Top 25 Contributor
    Posted 02-22-2024 15:04

    Hi George,

    Thanks for checking in. Yes we did. This was due to the P-Asserted-Identify change that rolled out at that same time. Now this aspect for us is vendor managed so I'm assuming our trunk's were not set up in way to be prepared for that change.



    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources