Hello,
I am currently working on integrating AudioHook Monitor with a third-party application (viadialog) to perform transcription of voice from Genesys Cloud. I need assistance in understanding how to properly retrieve the raw transcription.According to the documentation, the "event" action seems to be a relevant option for transmitting the transcription data. However, I need confirmation and more details on the format of this action, as well as the specific value that will contain the transcription information I want to retrieve.Additionally, I would like to know where the transcription data will be stored in Architect after using the transcription action.
Here's an example payload I found in the documentation:`
Could you please provide clarification on how to use this action and retrieve the raw transcription data in this context?
#Integrations------------------------------
Badreddine Bsibsi
Orange SA
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