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  • 1.  Audit Retention Policy update - 1 Year max

    Posted 05-10-2024 12:43
    Edited by Chris Fischer 05-10-2024 12:44
    No replies, thread closed.

    Later this year, Genesys Cloud release will include an audit data retention period that meets global compliance requirements. Genesys Cloud will retain the prior 365 days (one year) of audit events. This retention period will only apply to audit events found in the Audit Viewer and Audit APIs. Customers who want to store events for a longer period, can use APIs or an AWS EventBridge integration to ingest and store these audit events for a longer period.


    #PlatformAdministration
    #Reporting/Analytics
    #Security
    #SystemAdministration

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    Genesys - Employees-Chris Fischer
    Sr. Product Manager, User Experience
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  • 2.  RE: Audit Retention Policy update - 1 Year max

    Posted 06-21-2024 22:48
    No replies, thread closed.

    @Chris Fischer Is there any reason you can't have a retention policy like with the system data in ORG settings for this?  I understand that this information may not be useful past the year, but we have customers asking about data for longer periods.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Audit Retention Policy update - 1 Year max
    Best Answer

    Posted 06-25-2024 10:11
    No replies, thread closed.

    Hi Robert, we did take this into consideration. However, there was a substantial amount of work to implement a custom retention period for this data that would divert attention away from other logging efforts. We are working on a blueprint similar to AWS EventBridge - Write Analytics Detail Events to S3 (genesys.cloud) to provide customers with an easy-to-understand model for how to pull Audit events into their own storage to meet whatever requirements they may have. 



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    Genesys - Employees-Chris Fischer
    Sr. Product Manager, User Experience
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    Original Message


  • 4.  RE: Audit Retention Policy update - 1 Year max

    Posted 12-05-2024 13:31
    No replies, thread closed.

    Do you have a date for the ability to retain the prior 365 days (one year) of audit events?  We have a customer with this need immediately.



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    Jerry Craddock
    Senior Technical Architect, Professional Services
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  • 5.  RE: Audit Retention Policy update - 1 Year max

    Posted 12-05-2024 15:48
    No replies, thread closed.

    Hi Jerry, you can retrieve up to 365 days of audits through the asynchronous API query. Audits Query



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    Genesys - Employees-Chris Fischer
    Sr. Product Manager, User Experience
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    Original Message


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