@Chris Fischer Is there any reason you can't have a retention policy like with the system data in ORG settings for this? I understand that this information may not be useful past the year, but we have customers asking about data for longer periods.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-10-2024 12:43
From: Chris Fischer
Subject: Audit Retention Policy update - 1 Year max
Later this year, Genesys Cloud release will include an audit data retention period that meets global compliance requirements. Genesys Cloud will retain the prior 365 days (one year) of audit events. This retention period will only apply to audit events found in the Audit Viewer and Audit APIs. Customers who want to store events for a longer period, can use APIs or an AWS EventBridge integration to ingest and store these audit events for a longer period.
#PlatformAdministration
#Reporting/Analytics
#Security
#SystemAdministration
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Genesys - Employees-Chris Fischer
Sr. Product Manager, User Experience
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