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Hello,I would like know how to setup a time limit for the selectable status for the agents. Example: Lunch = 30 minutes. And after the time threshold has been met the system should change the agent status to Custom status "Adherence issue"
The hope is that the agent will not go outside of the threshold; however, if they do I need to be able to run a report so see how many times and for how long the agent is in the custom status.
I know how to run the reporting. it is the automation that I need assistance with.
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