Workforce Engagement Management

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  • 1.  Automated schedules based on shift bid and forecast.

    Posted 10-17-2022 14:16
    Hello, Can I please make a suggestion for WFM? Would you consider building a way for WFM to predict schedules based on the forecast and allowing the program to create schedules with a shift bid included? I used to be able to do something like this when I was using IC Business Manger through Genesys. it was so quick and easy and very automated. I am trying to get away from using spreadsheets.

    thanks

    #GenesysCloudCX
    #WorkforceManagement
    #Scheduling

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    Stephanie Messenger
    Europ Assistance North America, Inc
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  • 2.  RE: Automated schedules based on shift bid and forecast.

    GENESYS
    Posted 10-19-2022 11:56
    Hi Stephanie,

    this is something that is on the roadmap as part of our Schedule First initiative. Schedule First looks at providing insights and empowering employees to manage their own scheduling choices and work-life balance.
    The umbrella idea for this can be found in the ideas lab - Schedule First Idea - WFMSCH-I-6
    As part of this work, we are looking at how employees can make work Plan change requests and have them automatically evaluated and approved based on business rules and Service Goals.

    This will not be the traditional approach to shift bidding but it will enable employee choice and freedom to make changes that both fit their needs and those of the business.

    Please take a look at the ideas within the Schedule First project and vote/comment on them to help us shape these future features.

    Paul

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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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  • 3.  RE: Automated schedules based on shift bid and forecast.

    Posted 10-19-2022 13:29
    Thank you! Looking forward to it. I actually dont seem to have access to click on the link you provided or the "lab ideas" link on the home page. How do I gain access? When I click on the link, I receive a "403" error stating that I do not have permission.

    Thanks

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    Stephanie Messenger
    Europ Assistance North America, Inc
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  • 4.  RE: Automated schedules based on shift bid and forecast.

    GENESYS
    Posted 10-20-2022 05:12
    apologies, in order to access the ideas portal you need to first register with/log in through Genesys Knowledge Network.

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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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  • 5.  RE: Automated schedules based on shift bid and forecast.

    Posted 5 days ago
    Hello, I created a log in through Genesys Knowledge Network. I can see stuff but when I click on the Products Ideas Lab and Browse, i receive the below error. Can you assist?


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    Stephanie Messenger
    Europ Assistance North America, Inc
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  • 6.  RE: Automated schedules based on shift bid and forecast.

    GENESYS
    Posted 2 days ago
    Hi Stephanie,

    I would email Genesys Customer Care for them to check out your access.

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    Tracy
    Genesys
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