Genesys Cloud CX

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  • 1.  Azure/AD import profile picture

    Posted 09-29-2022 04:00
    Hi All,

    is it possible to import a User AD profile picture into Genesys?



    Francis Hoang
    TeleApps Services Pty Ltd

  • 2.  RE: Azure/AD import profile picture

    Posted 09-30-2022 08:26
    While it's theoretically possible due to the fact Azure AD and Genesys Cloud both have APIs for getting/setting a profile picture, photos are not a standard part of the user provisioning integration between Azure AD and Genesys Cloud.  In order to achieve this, it would need to be something that is developed against those APIs.

    Richard Schott
    Genesys - Employees