Genesys Cloud CX

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  • 1.  Azure/AD import profile picture

    Posted 09-29-2022 04:00
    Hi All,

    is it possible to import a User AD profile picture into Genesys?

    Regards

    Francis
    #Integrations

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    Francis Hoang
    TeleApps Services Pty Ltd
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  • 2.  RE: Azure/AD import profile picture

    GENESYS
    Posted 09-30-2022 08:26
    While it's theoretically possible due to the fact Azure AD and Genesys Cloud both have APIs for getting/setting a profile picture, photos are not a standard part of the user provisioning integration between Azure AD and Genesys Cloud.  In order to achieve this, it would need to be something that is developed against those APIs.

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    Richard Schott
    Genesys - Employees
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