Hello John!
We're currently aiming for the end of May to release it.
In the meantime, it's available through the API.
Hope to share more as we get closer.
Leor
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Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.comGenesys - Employees
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Original Message:
Sent: 02-28-2024 12:27
From: John Codispoti
Subject: Backend dictionary
Hi,
How's progress on getting backend dictionary support to the UI progressing? I haven't seen anything on any recent release notes even mention it.
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John Codispoti
Pfizer Inc.
Original Message:
Sent: 10-04-2023 10:54
From: Leor Grebler
Subject: Backend dictionary
Hi Daniel and Robert, the split was in order to be able to deliver the feature earlier, albeit as a developer tool. We do hope to have UI available in the coming months. We should have a date to share soon.
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Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.com
Genesys - Employees
Original Message:
Sent: 10-04-2023 10:09
From: Daniel Cross
Subject: Backend dictionary
I completely agree. We certainly expected it to be added to the UI. It just makes sense to be with Quality and Topics and such.
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Daniel Cross
Bright Horizons Family Solutions LLC
Original Message:
Sent: 10-04-2023 01:25
From: Robert Niblock
Subject: Backend dictionary
Interesting choice to have such a feature in the Developer tools. Would have thought this would have been an option under Quality in Genesys Cloud. Will there be any future updates to make this tool incorporated into the UI, rather than an API? Feel like Quality Assessors who might not have access to these tools wont be able to make dictionary alterations/suggestions so easily.
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Robert Niblock
APM
Original Message:
Sent: 10-01-2023 07:49
From: Leor Grebler
Subject: Backend dictionary
Hi Daniel! Thanks for the interest! We've updated the API documentation and it should be live shortly. It is accessible now and here are some screenshots on where it should appear imminently.
Would love your feedback once live!
Sincerely,
Leor
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Leor Grebler
Genesys - Employees
Original Message:
Sent: 09-29-2023 14:03
From: Daniel Cross
Subject: Backend dictionary
Does anyone know if this came out? We'd love to add some internal jargon and such but I don't see this option.
#Unsure/Other
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Daniel Cross
Bright Horizons Family Solutions LLC
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