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Beta Announcement: Allow Native Headset Controls In Embedded Clients

  • 1.  Beta Announcement: Allow Native Headset Controls In Embedded Clients

    GENESYS
    Posted 10-10-2023 04:28
    Edited by Thomas Prendergast 10-10-2023 04:32

    Hi everyone,

     

    We are excited to announce the beta for Allow Native Headset Controls In Embedded Clients.

    This feature will allow agents to use call control buttons on their headsets, including pick up, mute, and volume control, when using the embedded clients.  

    If you are interested in participating in this beta, please complete the request form : https://forms.office.com/r/yW4zv3wTE0

     

    Limitations and conditions of this beta are:

    *  Customers use supported headsets. See https://help.mypurecloud.com/articles/about-genesys-cloud-webrtc-phones/

    *  Limitation: Customers using browser extensions are not included in this Beta

    *  Limitation: Customers using Genesys Cloud for Salesforce, Zendesk or MS Teams AND using a Jabra or Yealink headset must use a popped out Web RTC window to use the native headset controls during Beta

     

    Once the beta has been enabled for your org, you will receive a welcome email outlining important information for use during the beta.

    Please keep an eye out for it!

     

    Thank you,

    #BetaAnnouncement

    ------------------------------
    Thomas Prendergast
    Genesys - Employees
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  • 2.  RE: Beta Announcement: Allow Native Headset Controls In Embedded Clients

    GENESYS
    Posted 11-06-2023 12:36

    Hi everyone,

    In addition to these details, it is important to note below:-

    Genesys Cloud provides audio support for any USB headset. However, Genesys Cloud only supports the built-in call controls on specific headsets from certain manufacturers. Verify the device's compatibility with Genesys Cloud on the vendor sites:

    If you cannot find your headset on the vendor's website, contact the vendor for more information. 



    ------------------------------
    Thomas Prendergast
    Genesys - Employees
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