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Beta Release: Co-browse for Web Messaging

  • 1.  Beta Release: Co-browse for Web Messaging

    Posted 07-15-2022 10:01
    Edited by Chad Hansen 08-17-2022 16:04
    Hi everyone!

    We're excited to announce that we have recently released our latest evolution in Co-browse, Co-browse for Web Messaging (DIG-I-605). This feature allows for customers engaged in a Web Messaging conversation to share their browser screen with the agent they're working with, which can be helpful in the event the customer cannot find a certain area of the website or needs help completing a complex form or task. Agents will propose the Co-browse session and customers must accept the proposal before the Co-browse will begin. During the session, there are a number of useful features such as click-to-highlight, drawing annotations, and even the ability for agents to request control of the customer's cursor. This feature is available for Genesys Cloud 2 and Genesys Cloud 3 licensed users at this time.

    If you think your agents would benefit from using this feature during the Beta period, please sign up using our Beta form. We look forward to hearing from you!

    Chad Hansen
    Product Manager
    Genesys - Employees

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