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  • 1.  Bot typing / Bot "thinking" indicator in Chat Widget through GIA

    Posted 09-01-2022 10:38
    Hi Community!

    we have following challenge.
    We are using GIA in conjunction with Dialog-Flow and have the Genesys Chat Widget placed on customer's web-site.
    The customer has now the requirement, that the Chat-Widget should display something like "Bot typing", when the Bot is gathering data to send a result back. I saw an Idea placed for supporting something like this (https://genesysengage.ideas.aha.io/ideas/ENDIG-I-634), but the idea is still in "Community Review" and it doesn't seem that there will change anything in the near future.

    Is there any guidance how we could achieve this through existing GIA and Chat Widget features?
    Did anyone here implement a similar feature where the customer can see in the Chat Widget, that the Bot is typing or "thinking"?

    Any idea or input is appreciated.

    Thank you very much!
    #DigitalChannels

    ------------------------------
    BR,
    Uzay
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  • 2.  RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

    GENESYS
    Posted 09-22-2022 14:02
    Hi again Uzay  :)

    I am also working with my team on this as well.  You are always free to open a support request with Genesys Customer Care to troubleshoot this issue.

    Talk soon!

    ------------------------------
    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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  • 3.  RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

    Posted 09-23-2022 16:06
    Hi again Ginger :)

    hope I can get some updates soon. It would be really great if you could give my any idea by when something might be available. This would help extremely as it would prevent us from building something the "wring way".

    Best regards,
    Uzay


    ------------------------------
    BR,
    Uzay
    ------------------------------



  • 4.  RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

    GENESYS
    Posted 10-06-2022 12:17
    Hi @Uzay Doksoez, I am following up with Product Management and will post an update as soon as possible.  I truly appreciate your patience.


    ------------------------------
    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
    ------------------------------



  • 5.  RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

    Posted 26 days ago
    Hi Ginger,

    any news on this topic? Would be great to have some as the customer is also asking if we have any progress on this.

    Thanks for the update.

    Best reagrds,
    Uzay


    ------------------------------
    BR,
    Uzay
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