I create the workflow for call surveys (manually way) as shown in the pic
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/ed660e85c4a842988ab2f1a07ebe72a3.png)
1- but I don't know why the script is only shown after the finish call with a customer and we call him again not shown after the finished call with agent
2- I want to extract info on customer feedback, so I want to know which API customer feedback in my workflow will be in response of feedback
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/8d6355e2502b475cbf68c8b1f7e74c37.png)
#Implementation#Integrations#QualityManagement------------------------------
reham alzeer
Al-Hassan Ghazi Ibrahim Shaker Co
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