Genesys Cloud CX

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  • 1.  call survey API

    Posted 03-28-2023 18:54

    I create the workflow for call surveys (manually way) as shown in the pic 


    1- but I don't know why the script is only shown after the finish call with a customer and we call him again not shown after the finished call with agent

    2- I want to extract info on customer feedback, so I want to know which API customer feedback in my workflow will be in response of feedback 



    #Implementation
    #Integrations
    #QualityManagement

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    reham alzeer
    Al-Hassan Ghazi Ibrahim Shaker Co
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