I am following this as well. We would like to enable something similar. We would like for the customer to leave a short recording, even just name would be great. We would like this to presented with the callback to the agent.
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Guy Brown
QBE Americas, Inc.
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Original Message:
Sent: 02-20-2023 12:44
From: Tina Yocum
Subject: Callback with voicemail option
Hi,
I already use the vm option in other flows. The ability to leave a message with a callback configuration would be similar.
Thank you!
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Tina Yocum
Nxstage Medical, Inc.
Original Message:
Sent: 02-09-2023 16:17
From: Melissa Bailey
Subject: Callback with voicemail option
Use a transfer to voicemail action with the target set to the current queue instead of the create callback action. The caller will leave the voicemail and it will show up on the queue as a callback with the recording for the agent to listen to,
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 02-09-2023 16:13
From: Tina Yocum
Subject: Callback with voicemail option
Hello,
I am redesigning a callflow for one of our queues and I wanted to know if anyone has been successful, or if it is possible to offer a voicemail option at the time the callback is offered. Our In-queue Flow with Callback is configured to offer a callback after 30 seconds of hold music. The message states something like, "If you'd like to request a callback press 1" and I would like to offer, "To leave a voicemail, press 2". Looking at the configuration for the callback, I don't see an option for additional numeric input.
I would love to hear other ideas and suggestions, thanks!
Tina
#ArchitectureandDesign
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Tina Yocum
Nxstage Medical, Inc.
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