Genesys Cloud CX

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  • 1.  Calling outbound via different site depending on country code

    Posted 11-10-2022 05:50

    Hi, trying to explain as good as possible.
    Our org is set up in the Netherlands, has attached a site with number plan and which do all in-outbound calls via same trunk.

    Recently company took over a business in France with multiple (small) offices.

    The intention is to create a new site for the French business and set up a dial plan.

    The business taken over is a cross border claim business. Meaning that staff in the Netherlands needs to call customers in France and vice versa.

    In which way is it possible to create a set up that when calling from the Netherlands (country code +31) to France (country code +33) is treated as a 'local' call instead of an international call.


    #Outbound

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    Rolph Lieverse
    CED Nederland B.V.
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  • 2.  RE: Calling outbound via different site depending on country code

    GENESYS
    Posted 11-10-2022 09:33
    Hi Rolph

    You can do substitution replacement via Regex expresions for outbound calling

    https://help.mypurecloud.com/articles/transform-outbound-addresses-with-regular-expressions/

    Will it work for you?

    Regards

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    Alberto Sagredo
    Sr Technical Account Manager EMEA
    Genesys - Employees
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  • 3.  RE: Calling outbound via different site depending on country code

    GENESYS
    Posted 12-06-2022 05:22

    Hello Rolph,

    The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.

    ABOUT THE STUDY:   

    • Date: from December 1st to 16th
    • Type of study: video chat with one of our researchers 
    • Length: 45 minutes
    • Location: Remote – via Zoom 
    • Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation

          

    TO PARTICIPATE, COMPLETE THE FORM BELOW 👇

    https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758

     

    If you're selected to participate, we'll email you more details about the study and set a time for your session. 

       

    IF YOU STILL HAVE QUESTIONS:   

    Email us at SponsorUserProgram@genesys.com

        

    We look forward to meeting with you!  

     

    Best,

    UX Research Team



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    Lais Freitas
    Genesys - Employees
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