These first 5 reports are fully available to be created and managed within the Performance View.

• Queue metrics interval export
• Queue metrics interval
• Queue metrics summary
• Queue wrap-up summary
• Queue metrics daily reports

When you scroll down on the canned report deprecation article on the resource center, just after the Q&A section, you'll see a set of instructions on how you can reproduce the canned reports through the Export View Data feature. I've highlighted the Queue Reports below since they are now ready for use. The instructions below will also provide you with a list of default columns that will need to be selected when reproducing a particular canned report while also allowing you to select different/additional columns based on your business needs.



With these changes, instead of going to the Reports tab on Genesys Cloud, you'll need to click on "Performance" and then go to "Workspace" to select and customize the view that you'd like to either immediately export or set an export schedule on.



When you want to just immediately export the view that you have selected, you may simply click on the Export Toggle button and make the necessary updates within the Export Pane. 



Please note that the export contains all rows for the view, not just the rows visible on the current page. The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view. When you select Selected Columns (That tick box under the filename field from the screenshot above), only the columns shown in the view are exported, in the order you preferred.


When you want to set a Schedule for the exports, you'll need to make sure that you put a tick on "Schedule Report" and  set the parameters on the Export Pane


In case you haven't checked it out, there are a lot more detailed bits of information on Export Data Views and how to utilize the full capabilities of these features on our Resource Center Article about EXPORT VIEW DATA which outlines reports lists, important instructions, best practices and more.

These first 5 reports are fully available to be created and managed within the Performance View.

• Queue metrics interval export
• Queue metrics interval
• Queue metrics summary
• Queue wrap-up summary
• Queue metrics daily reports

When you scroll down on the canned report deprecation article on the resource center, just after the Q&A section, you'll see a set of instructions on how you can reproduce the canned reports through the Export View Data feature. I've highlighted the Queue Reports below since they are now ready for use. The instructions below will also provide you with a list of default columns that will need to be selected when reproducing a particular canned report while also allowing you to select different/additional columns based on your business needs.



With these changes, instead of going to the Reports tab on Genesys Cloud, you'll need to click on "Performance" and then go to "Workspace" to select and customize the view that you'd like to either immediately export or set an export schedule on.



When you want to just immediately export the view that you have selected, you may simply click on the Export Toggle button and make the necessary updates within the Export Pane. 



Please note that the export contains all rows for the view, not just the rows visible on the current page. The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view. When you select Selected Columns (That tick box under the filename field from the screenshot above), only the columns shown in the view are exported, in the order you preferred.


When you want to set a Schedule for the exports, you'll need to make sure that you put a tick on "Schedule Report" and  set the parameters on the Export Pane


In case you haven't checked it out, there are a lot more detailed bits of information on Export Data Views and how to utilize the full capabilities of these features on our Resource Center Article about EXPORT VIEW DATA which outlines reports lists, important instructions, best practices and more.

These first 5 reports are fully available to be created and managed within the Performance View.

• Queue metrics interval export
• Queue metrics interval
• Queue metrics summary
• Queue wrap-up summary
• Queue metrics daily reports

When you scroll down on the canned report deprecation article on the resource center, just after the Q&A section, you'll see a set of instructions on how you can reproduce the canned reports through the Export View Data feature. I've highlighted the Queue Reports below since they are now ready for use. The instructions below will also provide you with a list of default columns that will need to be selected when reproducing a particular canned report while also allowing you to select different/additional columns based on your business needs.



With these changes, instead of going to the Reports tab on Genesys Cloud, you'll need to click on "Performance" and then go to "Workspace" to select and customize the view that you'd like to either immediately export or set an export schedule on.



When you want to just immediately export the view that you have selected, you may simply click on the Export Toggle button and make the necessary updates within the Export Pane. 



Please note that the export contains all rows for the view, not just the rows visible on the current page. The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view. When you select Selected Columns (That tick box under the filename field from the screenshot above), only the columns shown in the view are exported, in the order you preferred.


When you want to set a Schedule for the exports, you'll need to make sure that you put a tick on "Schedule Report" and  set the parameters on the Export Pane


In case you haven't checked it out, there are a lot more detailed bits of information on Export Data Views and how to utilize the full capabilities of these features on our Resource Center Article about EXPORT VIEW DATA which outlines reports lists, important instructions, best practices and more.

These first 5 reports are fully available to be created and managed within the Performance View.

• Queue metrics interval export
• Queue metrics interval
• Queue metrics summary
• Queue wrap-up summary
• Queue metrics daily reports

When you scroll down on the canned report deprecation article on the resource center, just after the Q&A section, you'll see a set of instructions on how you can reproduce the canned reports through the Export View Data feature. I've highlighted the Queue Reports below since they are now ready for use. The instructions below will also provide you with a list of default columns that will need to be selected when reproducing a particular canned report while also allowing you to select different/additional columns based on your business needs.



With these changes, instead of going to the Reports tab on Genesys Cloud, you'll need to click on "Performance" and then go to "Workspace" to select and customize the view that you'd like to either immediately export or set an export schedule on.



When you want to just immediately export the view that you have selected, you may simply click on the Export Toggle button and make the necessary updates within the Export Pane. 



Please note that the export contains all rows for the view, not just the rows visible on the current page. The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view. When you select Selected Columns (That tick box under the filename field from the screenshot above), only the columns shown in the view are exported, in the order you preferred.


When you want to set a Schedule for the exports, you'll need to make sure that you put a tick on "Schedule Report" and  set the parameters on the Export Pane


In case you haven't checked it out, there are a lot more detailed bits of information on Export Data Views and how to utilize the full capabilities of these features on our Resource Center Article about EXPORT VIEW DATA which outlines reports lists, important instructions, best practices and more.

These first 5 reports are fully available to be created and managed within the Performance View.

• Queue metrics interval export
• Queue metrics interval
• Queue metrics summary
• Queue wrap-up summary
• Queue metrics daily reports

When you scroll down on the canned report deprecation article on the resource center, just after the Q&A section, you'll see a set of instructions on how you can reproduce the canned reports through the Export View Data feature. I've highlighted the Queue Reports below since they are now ready for use. The instructions below will also provide you with a list of default columns that will need to be selected when reproducing a particular canned report while also allowing you to select different/additional columns based on your business needs.



With these changes, instead of going to the Reports tab on Genesys Cloud, you'll need to click on "Performance" and then go to "Workspace" to select and customize the view that you'd like to either immediately export or set an export schedule on.



When you want to just immediately export the view that you have selected, you may simply click on the Export Toggle button and make the necessary updates within the Export Pane. 



Please note that the export contains all rows for the view, not just the rows visible on the current page. The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view. When you select Selected Columns (That tick box under the filename field from the screenshot above), only the columns shown in the view are exported, in the order you preferred.


When you want to set a Schedule for the exports, you'll need to make sure that you put a tick on "Schedule Report" and  set the parameters on the Export Pane


In case you haven't checked it out, there are a lot more detailed bits of information on Export Data Views and how to utilize the full capabilities of these features on our Resource Center Article about EXPORT VIEW DATA which outlines reports lists, important instructions, best practices and more.

These first 5 reports are fully available to be created and managed within the Performance View.

• Queue metrics interval export
• Queue metrics interval
• Queue metrics summary
• Queue wrap-up summary
• Queue metrics daily reports

When you scroll down on the canned report deprecation article on the resource center, just after the Q&A section, you'll see a set of instructions on how you can reproduce the canned reports through the Export View Data feature. I've highlighted the Queue Reports below since they are now ready for use. The instructions below will also provide you with a list of default columns that will need to be selected when reproducing a particular canned report while also allowing you to select different/additional columns based on your business needs.



With these changes, instead of going to the Reports tab on Genesys Cloud, you'll need to click on "Performance" and then go to "Workspace" to select and customize the view that you'd like to either immediately export or set an export schedule on.



When you want to just immediately export the view that you have selected, you may simply click on the Export Toggle button and make the necessary updates within the Export Pane. 



Please note that the export contains all rows for the view, not just the rows visible on the current page. The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view. When you select Selected Columns (That tick box under the filename field from the screenshot above), only the columns shown in the view are exported, in the order you preferred.


When you want to set a Schedule for the exports, you'll need to make sure that you put a tick on "Schedule Report" and  set the parameters on the Export Pane


In case you haven't checked it out, there are a lot more detailed bits of information on Export Data Views and how to utilize the full capabilities of these features on our Resource Center Article about EXPORT VIEW DATA which outlines reports lists, important instructions, best practices and more.