Genesys Cloud CX

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  • 1.  Collect SMS "to" Address

    Posted 06-07-2022 11:25
    Hi
    We set up an inbound flow that offers callers from mobiles the option to receive a web link via SMS.  This works fine, but some customers then send a return SMS, we would like to again send an agentless SMS informing the customer this SMS is not monitored.  The bit I'm struggling with is what var to use for the "to" address.

    Many thanks
    #DigitalChannels

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    Philip Thys
    British Telecommunications PLC
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  • 2.  RE: Collect SMS "to" Address

    Posted 06-09-2022 03:11
    Solved - I was massively over complicating, it's send response, no need for any actions.

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    Philip Thys
    British Telecommunications PLC
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  • 3.  RE: Collect SMS "to" Address

    Posted 11-29-2022 10:23
    Hi just curious on how you implemented the flow to send a sms to callers from mobiles the option to receive a web link via SMS in the architect

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    Pankaj Raichur
    Black Box Technologies LLC
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  • 4.  RE: Collect SMS "to" Address

    Posted 11-30-2022 04:21
    Hi
    Firstly a decision to check for a UK phone number
    Check for a mobile number IE begins with 7
    If a mobile is detected offer link to SMS
    Send agentless SMS
    If no mobile is detected offer SMS
    Request caller enters mobile number
    check if valid
    Send agentless SMS

    Kind Regards
    Phil

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    Philip Thys
    British Telecommunications PLC
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