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Hi Genesys Community!
As part of our goal to make user activity and availability within the platform, we're working on updates to the Activity Indicators within Genesys Cloud. Activity Indicators are the user interface elements that represent interactions users are currently working on.
Today, indicators are only available for calls and are shown differently based on the type of call (ACD vs non-ACD):
ACD voice: #/count and phone icon
Non-ACD voice: no # or count and 'call' wording
The two call indicators do not combine or 'stack' with each another nor display other interaction types users may be handling.
Updates to the Activity Indicators will (1) bring consistency to how voice interactions are displayed by combining ACD and non-ACD call counts and using the same icon for both types of calls, and (2) adding counts + icons for digital interaction types (messaging and email). An early screenshot of the new Activity Indicators:
We are looking forward to your feedback on this new approach!
#Omni-ChannelDesktop/UserInterface#Roadmap/NewFeatures#SystemAdministration------------------------------Trey BuckGenesys - EmployeesSenior Product Manager------------------------------
I like this new approach !When will it be available ?
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.