A place to ask questions, connect with others, and stay in the know
I'm happy to share some updates coming your way to allow you more flexibility when configuring outcomes in Predictive Engagement. If you are a user of Predictive Engagement or interested in this area, stay tuned! Please see the attached PowerPoint for more details.
We are increasing the number of outcomes allowed per organisation to 100. This will allow organisations to track outcomes at a more granular level.
To facilitate this change, we have added a toggle to the outcome configuration page to allow users to enable or disable outcome scoring. Organisations will continue to have a limit of 10 outcomes with scoring enabled.
For more on outcomes and outcome scoring see here.
There will be no change for existing outcomes. Each of these outcomes have outcome scoring enabled by default and this will continue.
To ensure a smooth transition, these changes will go-live in approximately 45 days from when this notice is posted. I will continue to post updates in this thread so that you know exactly when to expect changes!
#Roadmap/NewFeatures #PredictiveEngagement #GPE #JourneyOutcomes #Outcomes #OutcomeScoring
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.