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Coming soon: Updates to Journey Outcome Scoring configuration

  • 1.  Coming soon: Updates to Journey Outcome Scoring configuration

    GENESYS
    Posted 11-29-2023 07:53
      |   view attached

    Hi all!

    I'm happy to share some updates coming your way to allow you more flexibility when configuring outcomes in Predictive Engagement. If you are a user of Predictive Engagement or interested in this area, stay tuned! Please see the attached PowerPoint for more details.

    What's New:

    We are increasing the number of outcomes allowed per organisation to 100. This will allow organisations to track outcomes at a more granular level.

    To facilitate this change, we have added a toggle to the outcome configuration page to allow users to enable or disable outcome scoring. Organisations will continue to have a limit of 10 outcomes with scoring enabled.

    For more on outcomes and outcome scoring see here.

    There will be no change for existing outcomes. Each of these outcomes have outcome scoring enabled by default and this will continue.

    To ensure a smooth transition, these changes will go-live in approximately 45 days from when this notice is posted. I will continue to post updates in this thread so that you know exactly when to expect changes!

    #Roadmap/NewFeatures #PredictiveEngagement #GPE  #JourneyOutcomes #Outcomes #OutcomeScoring


    #Roadmap/NewFeatures

    ------------------------------
    Cillian Day
    Senior Product Manager
    Genesys - Employees
    ------------------------------

    Attachment(s)

    pptx
    Outcome Configuration Refresh.pptx   16.35 MB 1 version


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