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Doubt if this is a Genesys setting problem. Can it be related to network issues?
Must say that I heard some complaints from staff that when call has been picked up, the ringing of the phone continues. Not sure if caller hears this too or only staff member.So far have not put the finger on the what it is.
Very curious too, if this did the trick.
Our edges are managed by Genesys. But I did noticed that we they are running on 126.96.36.19914. This is the Sept 8th version. So seems we are running a bit behind.