Hello all!  I have been operating in a call center role and managing the team for about 2 years now.  We have been very technical based but I'm looking to put a deeper emphasis on the CX portion and would like to take some formal training myself.  I'm curious as to what others have done for classes, certifications, seminars, etc?

Hi Jeffrey - thanks for reaching out! We have a great, system-agnostic CX training program called BeyondCX. You can learn more about it here: https://www.genesys.com/campaign/beyondcx

I'd be happy to get you connected with an Education Advisor with Genesys Beyond who can answer any additional questions that you might have about the training and certification options that Genesys offers!