Hi, I raised Ticket #0003181202 with Genesys Customer Care for that a few weeks ago. Current state is: As of today, we do not have any news about the exact date of the fix ( even though Dev team have mentioned January ) but we will let you know as soon as we do.
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Thomas Repking
Canada Life Group Services Limited
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Original Message:
Sent: 01-10-2023 10:17
From: Dawn Weston
Subject: Dashboard
Nick- We've experienced this too, what we have to do is consistently refresh the dashboard- and know that the dash isnt a 100% exactly accurate reflection of whats our agents are doing in the moment
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Dawn Weston
AvalonBay Communities, Inc.
Original Message:
Sent: 01-04-2023 11:29
From: Nick Kieffer
Subject: Dashboard
We have recently created a dashboard that shows live queue information. However, since doing this if I am on that view of Genesys too long, Genesys Web RTC app will restart periodically and my screen will go to the home screen. We are also seeing lag in agent statuses where "time in" status does not equal "duration". Are these known issues or have others experienced this and know what we should do to fix it?
#ArchitectureandDesign
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Nick Kieffer
Simmons Bank
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