Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thank you for the link, @Nikhil Ponnam. This is helpful. 

What is the estimated timeframe for Beta and GA?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thanks for this, Paul. We have created some dashboards, in Q2 this year, and they have all been in dark mode so I was unaware they were supposed to display differently until this was posted.

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thanks for this, Paul. We have created some dashboards, in Q2 this year, and they have all been in dark mode so I was unaware they were supposed to display differently until this was posted.

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thanks @Nicki Dehn, @Paul Simpson, @Paul Kendrick for the feedback. Dark mode is not in this feature as noted here: https://help.mypurecloud.com/dashboard-ui-updates/. 

We understand how important the optionality of selecting the dark or light modes is while using dashboards. Enabling dark mode option is one of the high priority features on the product roadmap and we are working on getting it out as soon as possible.

Thanks,

Thanks for this, Paul. We have created some dashboards, in Q2 this year, and they have all been in dark mode so I was unaware they were supposed to display differently until this was posted.

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

On a related note regarding the warning colors, it would be ideal to have each warning apply to a specific metric. For example, we have a single widget that shows counts or percentages of multiple metrics (e.g. Abandon, Answer, Offered). We only want the warning to apply to the Abandon metric, not all metrics in the widget, so adding that granularity within the Warning settings would be appreciated.

I also agree with @Cameron Stone's feedback regarding the widget display options (item 3 on the list). For example, unless I go Fullscreen, use a much higher resolution, large monitor, or stretch the window size, this is the best view I can get, which leaves an exorbitant amount of dead space. And even when I do use Fullscreen, large monitor, etc, I still cannot manually move/drag the widgets side by side. Would be nice if the widgets were resizable/movable horizontally in a grid fashion.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-04-2024 19:01
From: Cameron Stone
Subject: Dashboards UI Beta

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Thanks @Brian Jones for the feedback.

Can you please log an idea for your suggestion on selecting a different color per metric on the dashboard? That'll help us gather votes and any additional feedback. We'll evaluate it as part of the idea intake process.

For the second point, were you not able to drag and drop the widget in the selected white space being the "edit layout" mode?

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX

Original Message:
Sent: 07-05-2024 08:33
From: Brian Jones
Subject: Dashboards UI Beta

On a related note regarding the warning colors, it would be ideal to have each warning apply to a specific metric. For example, we have a single widget that shows counts or percentages of multiple metrics (e.g. Abandon, Answer, Offered). We only want the warning to apply to the Abandon metric, not all metrics in the widget, so adding that granularity within the Warning settings would be appreciated.

I also agree with @Cameron Stone's feedback regarding the widget display options (item 3 on the list). For example, unless I go Fullscreen, use a much higher resolution, large monitor, or stretch the window size, this is the best view I can get, which leaves an exorbitant amount of dead space. And even when I do use Fullscreen, large monitor, etc, I still cannot manually move/drag the widgets side by side. Would be nice if the widgets were resizable/movable horizontally in a grid fashion.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-04-2024 19:01
From: Cameron Stone
Subject: Dashboards UI Beta

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!