Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thank you for the link, @Nikhil Ponnam. This is helpful. 

What is the estimated timeframe for Beta and GA?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thanks for this, Paul. We have created some dashboards, in Q2 this year, and they have all been in dark mode so I was unaware they were supposed to display differently until this was posted.

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thanks for this, Paul. We have created some dashboards, in Q2 this year, and they have all been in dark mode so I was unaware they were supposed to display differently until this was posted.

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Thanks @Nicki Dehn, @Paul Simpson, @Paul Kendrick for the feedback. Dark mode is not in this feature as noted here: https://help.mypurecloud.com/dashboard-ui-updates/. 

We understand how important the optionality of selecting the dark or light modes is while using dashboards. Enabling dark mode option is one of the high priority features on the product roadmap and we are working on getting it out as soon as possible.

Thanks,

Thanks for this, Paul. We have created some dashboards, in Q2 this year, and they have all been in dark mode so I was unaware they were supposed to display differently until this was posted.

The theme used to be darker, but it was lost during some "improvements" a while back. The lack of Dark Mode has been the cause of some heated debate!

Please see this idea https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28 and vote on it.

I completely agree with you. I am not a fan of the bright white background and prefer the dark mode because its easier on the eyes and differentiates it from other open workspace tabs. Can we please get a dark mode?!?!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this?

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

On a related note regarding the warning colors, it would be ideal to have each warning apply to a specific metric. For example, we have a single widget that shows counts or percentages of multiple metrics (e.g. Abandon, Answer, Offered). We only want the warning to apply to the Abandon metric, not all metrics in the widget, so adding that granularity within the Warning settings would be appreciated.

I also agree with @Cameron Stone's feedback regarding the widget display options (item 3 on the list). For example, unless I go Fullscreen, use a much higher resolution, large monitor, or stretch the window size, this is the best view I can get, which leaves an exorbitant amount of dead space. And even when I do use Fullscreen, large monitor, etc, I still cannot manually move/drag the widgets side by side. Would be nice if the widgets were resizable/movable horizontally in a grid fashion.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-04-2024 19:01
From: Cameron Stone
Subject: Dashboards UI Beta

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Thanks @Brian Jones for the feedback.

Can you please log an idea for your suggestion on selecting a different color per metric on the dashboard? That'll help us gather votes and any additional feedback. We'll evaluate it as part of the idea intake process.

For the second point, were you not able to drag and drop the widget in the selected white space being the "edit layout" mode?

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX

Original Message:
Sent: 07-05-2024 08:33
From: Brian Jones
Subject: Dashboards UI Beta

On a related note regarding the warning colors, it would be ideal to have each warning apply to a specific metric. For example, we have a single widget that shows counts or percentages of multiple metrics (e.g. Abandon, Answer, Offered). We only want the warning to apply to the Abandon metric, not all metrics in the widget, so adding that granularity within the Warning settings would be appreciated.

I also agree with @Cameron Stone's feedback regarding the widget display options (item 3 on the list). For example, unless I go Fullscreen, use a much higher resolution, large monitor, or stretch the window size, this is the best view I can get, which leaves an exorbitant amount of dead space. And even when I do use Fullscreen, large monitor, etc, I still cannot manually move/drag the widgets side by side. Would be nice if the widgets were resizable/movable horizontally in a grid fashion.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-04-2024 19:01
From: Cameron Stone
Subject: Dashboards UI Beta

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Thanks for responding @Nikhil Ponnam. I have added my suggestion to https://genesyscloud.ideas.aha.io/ideas/ANLS-I-639

Regarding moving the widgets around in the Edit Layout mode, although I can click/drag the widgets around, they will only drop above/below the other widgets, not next to them as shown in your screenshot. And believe me--I've tried tirelessly to make them, haha. I have even tried Fullscreen, stretching the window size across 3 monitors, and moving all of the widgets to the top of the dashboard--no avail. If there is a trick to it, it truly shouldn't be that complicated to figure out.

Thanks @Brian Jones for the feedback.

Can you please log an idea for your suggestion on selecting a different color per metric on the dashboard? That'll help us gather votes and any additional feedback. We'll evaluate it as part of the idea intake process.

For the second point, were you not able to drag and drop the widget in the selected white space being the "edit layout" mode?

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX

Original Message:
Sent: 07-05-2024 08:33
From: Brian Jones
Subject: Dashboards UI Beta

On a related note regarding the warning colors, it would be ideal to have each warning apply to a specific metric. For example, we have a single widget that shows counts or percentages of multiple metrics (e.g. Abandon, Answer, Offered). We only want the warning to apply to the Abandon metric, not all metrics in the widget, so adding that granularity within the Warning settings would be appreciated.

I also agree with @Cameron Stone's feedback regarding the widget display options (item 3 on the list). For example, unless I go Fullscreen, use a much higher resolution, large monitor, or stretch the window size, this is the best view I can get, which leaves an exorbitant amount of dead space. And even when I do use Fullscreen, large monitor, etc, I still cannot manually move/drag the widgets side by side. Would be nice if the widgets were resizable/movable horizontally in a grid fashion.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-04-2024 19:01
From: Cameron Stone
Subject: Dashboards UI Beta

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hi Team,

Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard

2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below

New

Old
3. the lack of choice about how the widgets are displayed is not that great, i would like to be able to choose between have a set number of columns/rows and having it adjust based on the window size for example, the new design has the text shrunk on the screenshot below, however in the old version we have a set 4 columns and the text was bigger and much more readable

Thanks Team

------------------------------
Cam Stone


Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Nikhil and Team, 

I would like to start by saying thank you for the update efforts for the dashboards. We are excited to see more interest being placed into them and their functionality! 

I duplicated one of my dashboards and upgraded it to the beta version for some side by side comparison and made some initial observations. I apologize if any of this has already been stated and we are just re-treading already covered points. 

1. The overall layout is less predictable due to differing screen sizes. Now instead of three widgets across we get 4, which will just require a slight reworking of the widget layouts and/or which widgets we have on the board. BUT, it does resize very well!. In my screenshot below on this point, I don't show the column count "issue" as that is mostly a very "us" thing and how we had this dashboard originally laid out. 

   • Usually we find that dashboards are setup for very specific reasons/needs and naturally the person who creates the dashboard arranges the data in a specific way. Whether that be for visual presentation or grouping of data sets. This meticulous layout can be lost when someone else views the board on a differing screen size. 
   • A way to address this could be to offer the builder the ability to either have a fully dynamic board or a structured board. When entering into the 'Edit Layout' screen maybe there could be an option to enforce a specific number of columns within the board.
     
     

2. The text feels a point or two smaller.

   • When just glancing at the board, the text is harder to read. Yes, I am using a dark mode plugin for my browser, but with or without, it feels the same. The text is more "cramped" in styling, making it a little harder to read. 
     
     

3. I like that we can take out the "Time in Status" column in the agent widget, helps condense it a bit.

   • The only extra commentary I can give to this is the text for the statuses being displayed at the top I would like to see be a little bigger. Again, looking at the easy to read points from before.
     

4. the Waiting / Interacting lists show as a scrollable element, but doesn't really show anything extra with the scrolling, so I would like to see it not scrollable at all.

   • I would rather see just a snip of information here than a scrollbar to try to see all the points from the filter. Maybe if a scrollbar would be enacted, instead cut off the rest of the information and at the bottom add some text like "Displaying X of XX records." something like that. 
     
     

5. The answered graph doesn't expand all the way across the board. 

   • This might be a bug? I feel like a graph like this should expand across the full board if it's the only widget on the line. So maybe the ability to manually set a fixed size or amount of slots for a widget?
     
     
6. The ability to add a blank box to the board. 
   • This goes back to visual presentation and layout of a board. Sometimes we only want specific widgets on a row and want a gap between them visually. Being able to add "spacers" would be great. 

 

Thank you for your time and consideration, 

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hi, I applied for access to the Beta last week. 
I haven't had a confirmation however whenever I try and add a metric to our existing dashboard when it comes to Queues, I am met with the following: 


I also have the same issue when trying to add a new Alert rule. 

Not sure if this is because I have entered the Beta or another issue I need to log a ticket for. 

Can I have confirmation if I am in the Beta or not? That would help identify if I this is the cause. 

Thanks

------------------------------
Glen Tylee
Fonterra

Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

#BetaAnnouncement
#NowRecruiting

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------

Hi, I applied for access to the Beta last week. 
I haven't had a confirmation however whenever I try and add a metric to our existing dashboard when it comes to Queues, I am met with the following: 


I also have the same issue when trying to add a new Alert rule. 

Not sure if this is because I have entered the Beta or another issue I need to log a ticket for. 

Can I have confirmation if I am in the Beta or not? That would help identify if I this is the cause. 

Thanks

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Our organization was just added to the beta.  One problem noted already is the Agent status.  Showing me as Available, but it is using the icon for Idle (blue unfilled circle) and is including my account both in Available and Idle.  I have tried with Available primary state only (at login) and also changing secondary phone state.  It is still including me in Idle and wrong icon.

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hi, I see that I now have access to the Beta for the dashboards, which is great. 
However I have noted that some people do not have access to the new version, and I can't see anywhere that mentions any specific permissions required for access to this. 
Are there permissions required to get access to this beta feature in our Org? 
Thanks

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!

Hello everyone,

Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display.  The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

Click here to apply for this beta

Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.

Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!

Thank you and looking forward to your participation!