Original Message:
Sent: 07-18-2024 14:36
From: Paul Studeny
Subject: Dashboards UI Beta
Nikhil, thank you for your response. The auto-sizing of the widgets is a good start, but when you create a new dashboard in the new UI, the metrics (excluding Chart) are 2/3 the width of the dashboard, so that is even more "wasted space". 98% or more users do not use Dashboards in maximum view. Even very few managers use Maximum view. Agents use the dashboards for two reasons: 1. To view other staff members status (to coordinate efforts). 2. To see calls in queue. So dashboard owners always put queue metrics (calls waiting), on the left portion of the dashboard, so when Interaction left menu is active, you can still see the left most widgets of the dashboard and also the agent list on the right.
A better "default" size would have been 50% of dashboard width (unless Chart), to minimize wasting screen real estate.
Again, I am not sure why the block format was abandoned (2x, 3x, 4x, etc). Or at a minimum allow up to 4x. To just abandon this to try to reduce horizontal scrolling is not sufficient justification for this change. Also, is there some reason you decided the dashboard owners could not size the widget themselves? At least to a minimum size?
Back to the main topic. Since this change is in Beta, does this mean that Genesys is going to push it to GA as is, or is Genesys going to make some improvements and restart Beta for additional feedback?
I ask this because of the flawed GA of Division-Aware Secondary Phone States.
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Paul Studeny
Siemens Healthineers AG
Original Message:
Sent: 07-18-2024 11:49
From: Nikhil Ponnam
Subject: Dashboards UI Beta
@Paul Studeny - this is great feedback and thanks a lot for that. The detail you provided greatly helps us understand the pain points experienced from the perspective of daily usage. And we are looking into various options to address these points.
To provide additional context on the points you raised:
- Regarding the layout for 4x widgets horizontally on the current UI vs new UI, you are right that certain widgets can take up to 2 or 3 slots depending on the content. And if these widgets can't fit in a single row, they wrap to the next line. Since one of the goals of the new UI is to enable users see the data without having to scroll horizontally, the auto-sizing number of columns taken by the widget works towards that goal. That is causing white spacing issues as you noticed, in certain cases. As an example, full screen view of the layout with 4x single-column widgets looks the same in both the UIs, whereas the layout changes with the double-column widgets, for the same screen size. However, I understand your point on how that is causing a confusing experience and we are working on options to address the white space issue without compromising on the responsiveness. We will continue to iterate on the experience in order to optimize this space while avoiding horizontal scrolling.
- On the font issue, that's a great suggestion. We are looking into something similar where there is an option between default or manual font size selection, to provide a way to increase the font size based on the widget configuration.
- On the ownership of the dashboard, we have an idea on the roadmap to address that gap: Allow admin to edit any dashboard within | Genesys Cloud Ideas Portal (aha.io)
- The design decisions are based on extensive feedback shared by users through multiple channels and while the new UI does not encompass all the features required to address the feedback, with this, we are laying the framework to quickly deliver the high priority/top-voted features on the roadmap. But I understand and acknowledge that there are gaps in this design that are not working well in some use cases and our goal is to address these gaps to enable a seamless transition from the current format to the new format.
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
Original Message:
Sent: 07-17-2024 09:09
From: Paul Studeny
Subject: Dashboards UI Beta
Converting a dashboard to the new UI keeps the default sizing of the widgets relatively the same, but only for 3xX tiled or less. If you have 4x or more horizontal format set on the original dashboard and select Preview Dashboard, it is changed to 3x only. This wastes considerable space on the dashboard. and now owners have to readjust the whole dashboard and are now forced to 3xX or less.
Adding a new widget or creating new widget in a new dashboard, does not allow the same tile alignment or even a manual size adjustment. A large amount of space on the dashboard is wasted. All new widgets except for Chart are now 2/3 of the dashboard horizontal size by default. Why was this size picked for the design? You cannot get horizontal "tiles" of widgets unless you have maximum screen or very large monitor and high resolution. So adding new widgets effectively allows only vertical stacking, again wasting a good portion of space on the dashboard. Why was the tile mode function abandoned for the new UI?
Because of the forced 2/3 widget horizontal size, there will be far more vertical scrolling required with this UI change.
When changes were made previously, the fonts were made too large for the small widgets with no adjustability. Many users and organizations complained about this. Now, the fonts are much smaller. Would seem that a font size adjustability function would have been a good thing to include. Example would be within the widget itself, you could set the default font size and then have a scalable toggle. If Scalable set to ON, the font size would change based on the scaled metric size.
Dashboards have been dark mode only since the beginning, so why would Genesys believe that this should have been abandoned in the initial UI redesign? I understand you are working on dark mode but having the dashboard in all white is a bit blinding to users.
Another issue that has been long-standing is only the owner of a dashboard can edit it. There should be an ability to set a co-owner or delegate that can also edit the dashboard or allow an Admin the ability to edit dashboard or allow Admin to "assign new owner" when a dashboard owner leaves the company or changes roles.
Was there a Customer user group that was involved prior to beta rollout? My experience thus far with Genesys Beta's has been once it is in Beta, there will be no changes to the design.
Based on testing thus far of this beta, I would disagree with the statement "we are improving your dashboard experience" that shows at the bottom of the screen. Definitely far more negatives than positives with this UI change.
The only two positives I see thus far:
- Finally have a vertical scroll bar for the agent list
- Widgets are relatively scalable when sizing the Genesys application screen.
I would assume this was not designed to allow an organization to disable using the new dashboard UI?
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Paul Studeny
Siemens Healthineers AG
Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta
Hello everyone,
Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display. The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/
Click here to apply for this beta
Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.
Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!
Thank you and looking forward to your participation!
#BetaAnnouncement
#NowRecruiting
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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