Yeah, this is what I thought, and I suggested using the Workflow flow type to implement additional logic. Thank you for confirming, and hope this will work for you!
Original Message:
Sent: 06-28-2024 10:47
From: Jeremy Prevost
Subject: Data Action in Call Rule Set - Use values other than ones from contact list or send to a flow to call the data action there?
Hi Tatjana,
No I'm not looking to leave a voicemail for Busy/No Answer, sorry if I wasn't clear on that. I was highlighting that for voicemails the option exists to send the interaction to a Flow, but this option does not seem to exist for Busy/No Answer. If it did, in that Flow I could more easily use a data action to update my 3rd party system noting contact was attempted but was not successful and why, and then end the Flow (not leave a voicemail).
Thank you for letting me know about the data action to create a Flow. That may be what I want.
Thank you,
Jeremy
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Jeremy Prevost
Lentegrity LLC
Original Message:
Sent: 06-27-2024 21:28
From: Tatjana Knezevic
Subject: Data Action in Call Rule Set - Use values other than ones from contact list or send to a flow to call the data action there?
Hi Jeremy,
You can't leave a voicemail for Busy/No Answer if that was one of your questions.
In the Wrap-up Rule set, based on the response from Call Analysis when Busy or No Answer, you can configure Data Action that launches a Flow of Workflow type. The API for Data Action can be found at:
https://developer.genesys.cloud/devapps/api-explorer-standalone#post-api-v2-flows-executions
In this Flow of Workflow type, you can add the call to either another Data Action or execute any additional logic needed.
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 06-27-2024 18:13
From: Jeremy Prevost
Subject: Data Action in Call Rule Set - Use values other than ones from contact list or send to a flow to call the data action there?
Hello,
I want a data action to occur when the outbound campaign call's result is "Busy or "No Answer". This can be done through the Call Rule Sets, but it appears I have to use values from the contact list (as far as I can tell). Is there a way around this to either set a static value or to sent it to a flow? For instance, I'm not doing this for "Machine" (call goes to voicemail) because I can set in a Call Analysis Response that it goes to a flow where I can then call a data action and leave a voicemail (haven't set this up yet but it seems straight forward). Can I not do this for "Busy" and "No Answer"?
Thank you,
Jeremy
#Integrations
#Outbound
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Jeremy Prevost
Lentegrity LLC
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