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  • 1.  December 2022 Instructor of the Month

    Posted 12-16-2022 09:13

    Jeriah Torres is our featured Instructor of the Month for December!


    Jeriah has been with Genesys for over a year now and has enjoyed every single day of it. Being able to connect, have fun and learn with people all around the world is truly rewarding and a blessing to Jeriah. He has been training for 5 years with a mix of Business Process Outsourcing and Technology.

    Jeriah is a Core trainer for Beyond. He teaches on the Genesys Cloud platform. Jeriah teaches the GC Implementation, GC Contact Center Administration, and GC Report & Analytic courses. His specialization is Report & Analytics because he has learned that each piece of data tells a story and if you can understand the root cause, you'll be able to create a solution. This is also Jeriah's favorite class to teach.

    Fun fact about Jeriah: HE LOVES ANIMALS! Ever since he was a kid, his parents would always sit him and his brother in front of the tv, especially when they were going out to eat and getting ready. Jeriah's parents would let them watch "Animal Planet" which is a tv show that showcases how animals live in the wild which you don't see every day. Jeriah is fascinated by their survival and hunting instincts. He has learned a lot just by watching them. It came to a point where Jeriah and his brother created a bucket list of animals they dreamt of seeing and hopefully touching. So far, Jeriah has crossed out a tiger, a giraffe, Macau, and cockatoo birds from the list! What Jeriah is aiming to do next is see a lion cub. Jeriah says, 'Maybe you can share some places where they allow tourists to do this safely'. He cannot wait to experience this.

    Jeriah has pets of his own, a Yorkie and a Golden Retriever. They're his best friends and he loves sharing stories with them while they just sit and listen. Sometimes, Jeriah thinks they're only listening because they know he'll give them food afterward.

    Jeriah's favorite vacation spot is a beach found in the Philippines called Boracay. He has always enjoyed being in front of the ocean listening to the waves as he counts his blessings in life. Jeriah says it shifts his perspective and makes him appreciate everything that he has both the good and the bad experiences since everything has its purpose. It makes him continue fulfilling his mission in life which is to be better than the man he was yesterday.

    Jeriah lives in the Philippines and teaches classes in APAC. He likes it here because as the old saying goes "There's no place like home".

    Thank you for sharing, Jeriah. Let us know if you've enjoyed classes with Jeriah or have a memory that stands out!

    Jeriah and his daughter

    His golden retriever

    His Yorkie

    Jeriah with a giraffe

    Jeriah and his sister with a tiger



    Kristi Croker
    Genesys - Employees
    Manager, Global Delivery

  • 2.  RE: December 2022 Instructor of the Month

    Posted 12-16-2022 09:19
    Edited by Rodrigo Romao 12-16-2022 09:19
    Awesome getting to know more about you, Rock Star!

    Rodrigo Romao
    Genesys - Employees

  • 3.  RE: December 2022 Instructor of the Month

    Posted 12-21-2022 14:43

    Wow, it has to be awesome being able to actually touch and see these animals this close!

    All the best to you kompadre! haha

    Israel Borges
    Genesys - Employees

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