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  • 1.  Deleted account still getting sent alerts

    Top 25 Contributor
    Posted 05-19-2022 19:48
    We have someone who left the company, and their account was removed from Interaction Administrator and from Exchange.  As soon as that happened, we started getting Undeliverable: Interaction Supervisor Alerts.

    I have looked in all the alerts, and I don't see where this is coming from.  Shouldn't someone when they are removed from Interaction Administrator is removed from all alerts?  I am not finding them in Exchange or Azure, so I don't know where this is coming from.  The email is sent through a distribution group we had set up, so I am not even sure of the origin outside of it saying it is for an Interaction Supervisor alert.
    #SystemAdministration

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    Jon Mercer
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  • 2.  RE: Deleted account still getting sent alerts

    Posted 05-25-2022 10:50
    Disabling/removing a user does not remove the alerts that the user set up. It also does not remove them from distributions in other alerts.  In ICBM go to Tools|Manage Alerts.  Then check the "Show All alerts in System". You can then search and remove references to the deleted user.  It's a tedious process, but other than writing an application with ICWS or hacking the registry it's the only way to do it.

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    Tim Cannon
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  • 3.  RE: Deleted account still getting sent alerts

    Top 25 Contributor
    Posted 05-25-2022 11:33
    Hi Tim,

    I did all that, and it was still getting the alerts, but apparently at some point something must of kicked over, because the alerts stopped.

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    Jon Mercer
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