Hi Marc,
Based on the post from Genesys about this deprecation, any reports not handled via Performance Views will have their data migrated over, and the removal of canned reports will be a one-by-one process based on usage and the new version of that data within Performance Views. Currently, user secondary status details are not in views but this is in the works.
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Brad Murlin
Zillow, Inc.
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Original Message:
Sent: 06-22-2022 09:59
From: Marc Gervais
Subject: Depreciation of canned report
Hi, I've just seen that the User Status Detail Report will be remove from Purecloud.
I look into the performance vues but was unable to get the same infos.
Is someone know how to get the same report with the list of all status and substatus with the starting and ending time?
Thanks
#Reporting/Analytics
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Marc Gervais
Gestcom
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