The deprecation will follow our deprecation policy. The policy is outlined at the
bottom of this document. Once we have all the report parity features released, we will announce the reports deprecation and give a minimum of a 90 day notice before the reports section will be deprecated. A detailed overview of the deprecation will be posted to that same document once that deprecation is officially announced which will include a removal date.
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Ryan Legner
Staff Product Manager, Genesys Cloud CX
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Original Message:
Sent: 06-24-2022 03:02
From: Andrew Lewis
Subject: Depreciation of canned report
How long will the canned report be available after being migrated to workspace?
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Andrew Lewis
Health Management Ltd
Original Message:
Sent: 06-23-2022 10:15
From: Maisey Harris
Subject: Depreciation of canned report
Yes, they will be announced via the weekly release notes when they go live.
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 06-23-2022 10:09
From: Marc Gervais
Subject: Depreciation of canned report
Thanks for the info... will we receive a notification once those views will be ready?
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Marc Gervais
Gestcom
Original Message:
Sent: 06-23-2022 09:31
From: Maisey Harris
Subject: Depreciation of canned report
Our plan is to have these new views ready in the next couple months to ensure there is plenty of time for a migration.
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 06-23-2022 09:03
From: Marc Gervais
Subject: Depreciation of canned report
Do we will have times between the access to the new performance view and the remove of the report so we can adjust our script application that we had built on our end to manage those information?
Marc Gervais
Technicien Informatique
Tel. Bureau : +1.514.504.2180 x209
Tel. Mobile : +1.438.989.2939
Courriel : mgervais@gestcom.ca
Original Message:
Sent: 6/23/2022 8:48:00 AM
From: Maisey Harris
Subject: RE: Depreciation of canned report
We're actively building a replacement of the User Status Detail Report in the Workspace to provide parity; we're doing the same with the Dialer Campaign Success reports and the Agent Login-Logout report.
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 06-22-2022 16:43
From: Anton Vroon
Subject: Depreciation of canned report
Is the User Status Detail Report information not available in the Historical Adherence View ? Which isn't under workspace but directly under performance.
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Anton Vroon
Original Message:
Sent: 06-22-2022 09:59
From: Marc Gervais
Subject: Depreciation of canned report
Hi, I've just seen that the User Status Detail Report will be remove from Purecloud.
I look into the performance vues but was unable to get the same infos.
Is someone know how to get the same report with the list of all status and substatus with the starting and ending time?
Thanks
#Reporting/Analytics
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Marc Gervais
Gestcom
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