Genesys Multicloud CX

 View Only
Discussion Thread View
  • 1.  Designer Chat Routing

    Posted 08-03-2022 13:50
    Edited by Shenbagamoorthy B 08-03-2022 23:04

    Hello Everyone,

    I have created Application for Chat route to agent based on specific skill match in Designer. After that I have mapped endpoints for that application. Next, I send the chat invite via sample App with some parameters (x-api key, ChatEndPoint, Stream, URL and Type) and chat created but not reached to relevant Flow in designer. What configuration I was missed. 


    #ArchitectureandDesign
    #DigitalChannels
    #Routing(ACD/IVR)

    ------------------------------
    Shenbagamoorthy B
    Pointel (formerly Touch Point)
    ------------------------------


  • 2.  RE: Designer Chat Routing

    GENESYS
    Posted 11 days ago
    Hi there Shenbagamoorthy!  My apologies for the delayed response to your post.

    I am working behind the scenes with Product and Engineering to get a solution for your issue. We will post an update as soon as possible.

    In the meantime, feel free to
    open a support request with Genesys Customer Care to troubleshoot this issue.

    Talk to you soon!

    ------------------------------
    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
    ------------------------------