Genesys Cloud CX

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  • 1.  Dialogflow CX - Service Account Required Roles

    Posted 01-31-2023 23:13
    From the documentation:

    Grant the following roles to the service account:
    • Dialogflow API Client
    • Dialogflow API Reader
    • Dialogflow Conversation
    However, the Dialogflow Conversation role does not exists in Dialogflow (link to IAM roles).  Possibly, this is an old role that has been deleted.

    Does someone knows what role should be used instead?

    #Integrations

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    Jean-Philippe Gariepy
    Nu Echo Inc.
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  • 2.  RE: Dialogflow CX - Service Account Required Roles

    Posted 14 days ago

    Presumably, the role is Dialogflow Conversation Manager.



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    Jean-Philippe Gariepy
    Nu Echo Inc.
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